Singular Goldsmith

This hotel is primarily noted for its excellent location in the heart of Polanco, making it a convenient base for exploring the city. It appeals to sightseers and business travelers due to its proximity to major attractions, shopping centers, and the French Embassy. While many guests appreciate the value for money, especially given the prime location, feedback on other aspects is quite mixed. The property is often described as having a unique, house-like atmosphere. To ensure a comfortable stay, it is advisable to confirm specific room amenities and be prepared for potential noise from neighboring rooms or common areas.

Facilities & Amenities
The hotel offers a common patio or courtyard, which some guests find pleasant for socializing, though others note it can be cluttered or unkempt. Wi-Fi connectivity is a recurring issue, with many guests reporting it to be poor, intermittent, or non-existent, making it challenging for work or entertainment. Some rooms feature a kitchenette or access to a shared kitchen, but these areas are frequently described as unclean or lacking proper maintenance. The overall condition of the property's general facilities is often cited as old, run-down, and in need of significant renovation, with some areas appearing dirty or neglected.

Cleanliness & Room Comfort
Cleanliness is a significant concern for many guests, with frequent complaints about dirty sheets (including visible hairs), dusty surfaces, and uncleaned floors. Some reviews mention the presence of mosquitoes, cockroaches, or even bed bugs. Room comfort is also highly variable; while some rooms are spacious, many guests find the beds uncomfortable, old, or even broken, with thin blankets. Noise levels are a major issue, as thin walls allow conversations, staff activities, and street sounds to be easily heard. Many rooms lack proper ventilation or air conditioning, leading to uncomfortably hot conditions. Basic amenities like towels and toilet paper are often not provided initially, requiring guests to request them.

Dining & Food Quality
Feedback on the hotel's dining options, primarily breakfast, is mixed. Some guests report enjoying a tasty and well-portioned breakfast with quick service. However, many others express disappointment with the limited menu, often consisting of only a few dishes with no fruit or other complements. There are instances where guests did not receive their breakfast despite it being included in their booking, or found the quality to be poor, such as cold or unappetizing food. Some guests note that breakfast service is only available upon request, which can lead to confusion or delays.

Location & Accessibility
The hotel's central location in Polanco is consistently highlighted as its strongest asset. Guests appreciate being within easy walking distance of numerous popular attractions, including major shopping centers like Palacio de Hierro and Antara, cultural sites like Museo Soumaya and Plaza Carso, and entertainment venues such as the Auditorio Nacional. The surrounding area is generally perceived as safe and convenient, with many restaurants and shops nearby. While the location is excellent for exploring on foot or using ride-sharing services, parking is often reported as unavailable or expensive, and some guests experienced issues with promised parking not being delivered.

Staff & Service
The staff receives mixed reviews, with many guests praising their friendliness, helpfulness, and attentiveness, particularly during check-in or when assisting with directions. However, a significant number of guests report issues with staff availability, noting that the reception is often unattended, leading to long waits for assistance or check-in. Response times for requests, such as for towels or toilet paper, can be slow or non-existent. Some guests describe interactions with staff as unhelpful or even rude, especially when addressing complaints or seeking refunds. Despite these inconsistencies, some guests highlight positive experiences with staff who go out of their way to assist.

Additional Information
Guests frequently encounter issues with their reservations, including unexpected cancellations, being moved to a different hotel without prior notice, or payment not being registered upon arrival. The overall property condition is a recurring theme, with many guests feeling that the hotel does not match the online pictures and is in a state of disrepair, including worn-out furniture and fixtures. Problems with room keys and locks are also reported, with some doors not closing securely. While some guests find the hotel to be a good value for its location, others feel it is overpriced given the numerous maintenance and service shortcomings.