The Westin Cancun Resort Villas & Spa

This resort offers a memorable escape, primarily distinguished by its beautiful beachfront location and stunning ocean views, particularly from the villas with balconies. Its position at the quieter end of the hotel zone provides a serene atmosphere, with guests appreciating the calm waters ideal for swimming. The property is well-suited for couples seeking a relaxing and romantic getaway, as well as families who benefit from spacious accommodations and engaging activities. Relaxation-seekers will find ample opportunities to unwind by the multiple pools or on the beach. To enhance your stay, consider requesting a newly renovated room or a villa with an ocean view and balcony, and be mindful of the early 10 AM checkout time, planning your departure accordingly.

Facilities & Amenities
The resort features a variety of pools, catering to different preferences, including a main activity pool, a quieter rectangular pool with a waterfall, and a heated L-shaped pool with seawater. Guests can indulge at the spa, which offers professional massages and a relaxing environment. A well-equipped fitness center is available 24/7 for those wishing to maintain their workout routine. For convenience, there is an on-site Starbucks and a convenience store offering coffee, pastries, and essential items. Many villas are equipped with practical amenities such as a washer and dryer, making longer stays more comfortable. Free parking is also provided, adding to the ease of access for guests with vehicles.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied. Some guests praise newly renovated rooms as lovely and spacious, featuring high ceilings and fantastic views from their balconies. These rooms often boast comfortable beds with soft mattresses and quality bedding, ensuring a restful sleep. However, other reviews indicate that many rooms are outdated and in need of renovation, with issues such as persistent humidity, a strong smell of fresh paint, or even instances of mold and pests like cockroaches and ants. While some rooms are described as peaceful and quiet, others note thin walls leading to noise from neighboring rooms. Hot water is generally available, and bottled water is replenished daily, though the quantity can be inconsistent.

Dining & Food Quality
The resort offers several dining options with mixed reviews on quality and consistency. The breakfast buffet is generally well-regarded, offering a varied selection including natural juices and a chef preparing omelets and eggs to order. The Salt and Stone restaurant receives high praise for its delicious food, particularly dishes like wood-fired grilled lamb chops, and excellent service, sometimes accompanied by a mariachi band. However, some guests find it overpriced and note issues with mosquitoes and heat due to a lack of air conditioning. The Arena Sports Bar is a popular choice for casual dining with a varied menu and good prices, also offering room service. Beachside and poolside food and drink service is often described as great, fast, and convenient.

Location & Accessibility
The resort's central location at the southern end of Cancun's main beach is a significant advantage, offering a quieter and less crowded atmosphere compared to other areas. Guests appreciate the direct beach access to calm waters that are ideal for swimming, often with less seaweed. The availability of ample beach chairs and palapas enhances the beach experience. For exploring beyond the resort, a bus stop is conveniently located just outside, providing easy and affordable access to the main hotel zone for shopping and restaurants. The property is also approximately 15 to 20 minutes from the airport, making arrivals and departures convenient. Free parking is available for guests with vehicles.

Staff & Service
Guest experiences with staff and service are quite varied. Many reviews highlight excellent service, praising the friendly staff for being very helpful and attentive. The quick check-in process is often appreciated. The beachside and poolside service consistently receives high marks for its attentiveness and speed. The concierge is noted for being very helpful with reservations and recommendations, and the bell staff are commended for their proactive assistance. However, some guests report instances of poor customer service from the front desk, including dismissiveness and a lack of responsiveness to issues. A recurring point of frustration is the early 10 AM checkout policy, which is rigidly enforced, often denying requests for late checkout even for loyalty program members. Additionally, some guests feel pressured by persistent attempts to solicit attendance at timeshare presentations.

Additional Information
Guests should be aware that the property frequently undergoes renovations, which, while aiming to improve facilities, can sometimes lead to minor inconveniences such as painting or temporary utility issues. A common point of frustration for early risers is that pool and beach towels may not be available until later in the morning. The resort operates as a timeshare property, which means that benefits typically associated with loyalty programs may not be fully honored. For instance, loyalty program benefits like late checkout or room upgrades are often limited or denied. The property is described as private and safe, providing peace of mind for guests. A positive note includes an instance where staff demonstrated exceptional honesty and alertness in returning a lost item to a guest.