Keio Plaza Hotel Tokyo

The hotel stands out for its exceptional convenience, offering a direct airport limousine bus connection right to its entrance, making arrivals and departures seamless for guests. Its unique feature is the presence of a 7-Eleven located directly in the basement, providing immediate access to necessities and snacks. Guests consistently praise the hotel's prime location, the attentiveness of its staff, and the overall cleanliness and comfort of its accommodations. This establishment is particularly well-suited for sightseers and business travelers due to its central position and efficient services. Families will appreciate the spacious room options and dedicated amenities, while couples can enjoy the hotel's luxurious atmosphere and city views. To maximize your stay, it is advisable to consider booking an upgraded or Premier Grand room for a more modern experience and enhanced amenities, and be mindful that some beds may be firmer than expected.

Facilities & Amenities
Guests frequently commend the hotel for its extensive range of on-site facilities that significantly enhance convenience. A standout feature is the 7-Eleven located in the basement, providing easy access to snacks and essentials at any time. The hotel also boasts a variety of restaurants and shops, offering diverse dining and retail options without needing to leave the premises. Many guests enjoy the sky lounges on the 45th and 47th floors, which provide breathtaking city views and often include complimentary coffee or drinks, depending on room type. While the fitness center is available, some guests note it is relatively small and can become crowded, with limited equipment. The swimming pool is appreciated, though it is sometimes closed seasonally. Additional conveniences include coin-op laundry facilities, reliable free Wi-Fi, and readily available ice machines and vending machines on various floors.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness and the overall comfort of its rooms. Many reviewers highlight the spaciousness of the accommodations, particularly the deluxe and Premier Grand rooms, which are notably larger than typical Tokyo hotel rooms and can comfortably accommodate families with multiple beds. Most guests find the beds comfortable, though some note they can be quite firm. Rooms are well-appointed with a range of amenities, including quality toiletries, coffee makers, and safes. While the city views from higher floors are often praised, some guests observe that certain rooms and bathrooms appear dated, with issues such as yellowed fixtures, mold, or shower curtains instead of modern glass screens. Occasional feedback mentions thin walls leading to some noise levels from adjacent rooms or outside, and some report inconsistent Wi-Fi connectivity.

Dining & Food Quality
The hotel's dining options receive considerable attention, with the breakfast buffet frequently highlighted as a major draw. Guests praise its extensive variety, offering a wide selection of both Japanese and Western dishes, including fresh fruit, health tonics, and made-to-order omelets. The quality of the food is generally well-regarded across the multiple on-site restaurants, which cater to diverse culinary preferences. However, feedback on the dinner buffet is mixed, with some finding it expensive for the value. A common point of concern is the presence of long queues for breakfast, particularly during peak hours or when large tour groups are present, which can lead to delays in seating. Guests with lounge access often prefer the quieter atmosphere and good views offered by the dedicated lounge breakfast options. Some guests also noted limited vegetarian options in certain dining areas.

Location & Accessibility
The hotel's prime location in Shinjuku is consistently lauded as a significant advantage, offering a strategic balance between central accessibility and a relatively quiet area. Its proximity to Shinjuku Station is a major highlight, with guests appreciating the convenient 5-10 minute walk, often via an underground walkway, which provides easy access to the world's busiest train station. The hotel is also very close to the Tochomae Metro station, further enhancing public transportation options. A key benefit for travelers is the direct airport limousine bus stop at the hotel's entrance, facilitating seamless transfers to and from both Haneda and Narita airports. Guests find it easy to walk to numerous attractions, shopping districts, and a vast array of restaurants and nightlife options within the vibrant Shinjuku area.

Staff & Service
The hotel's staff consistently receives high praise for their friendly and attentive service, contributing significantly to a positive guest experience. Reviewers frequently highlight the professionalism and helpfulness of the team, from the bell service to the front desk and housekeeping. The check-in process is generally described as efficient, though some guests experienced longer waits during busy periods. Staff are often commended for their willingness to accommodate requests, including providing assistance with luggage, offering medical guidance, and facilitating room upgrades when possible. While many guests appreciate the presence of English-speaking staff, a few noted occasional communication challenges due to heavy accents or limited proficiency. Overall, the staff's dedication to providing excellent service is a recurring and highly valued aspect of the stay.

Additional Information
As a large and comprehensive establishment, the hotel offers several unique services that enhance the guest experience. For families, a highly valued amenity is the complimentary shuttle bus service to Disney Parks, simplifying travel to popular attractions. Guests can also take advantage of the convenient luggage delivery service to other hotels, which greatly streamlines onward travel plans. It is important for visitors to note that while the hotel boasts impressive sky lounges, access to some of these may require an additional entry fee, which some guests found unexpected. Furthermore, the hotel is equipped with thoughtfully designed wheelchair accessible rooms, ensuring comfort and ease of movement for guests with mobility needs. While the hotel is vast, some guests noted that the gym facilities are relatively small compared to the overall size of the property.