The Cliff House

The hotel is primarily characterized by its extremely low budget offering, attracting guests seeking the absolute cheapest accommodation available, often for short stays or as a last resort. Its main draw, if any, is its proximity to public transport and key areas like the Woolloongabba bus station and South Bank, making it a viable option for solo budget travelers or backpackers who prioritize location over comfort and hygiene. However, the overwhelming sentiment from guests is one of profound disappointment and concern, with many describing the property as severely dilapidated and unhygienic. The pervasive issues of cleanliness, pest infestations, and safety concerns consistently overshadow any perceived value. Guests frequently advise against staying here, even for those on a tight budget, suggesting that the minimal savings do not justify the poor conditions. For those considering a stay, it is crucial to manage expectations and be prepared for a very basic and potentially unpleasant experience.

Facilities & Amenities
The hotel's facilities and amenities are consistently described as being in a state of severe disrepair and often non-functional. Many guests reported that the air conditioning units were either broken, ineffective, or excessively noisy, failing to provide adequate cooling. Similarly, televisions frequently did not work or lacked functional remotes, and power points were often faulty or completely inoperable, preventing guests from charging devices or using in-room appliances. The refrigerators were commonly found to be old, dirty, or non-operational. Security is a major concern, with numerous complaints about inadequate door locks and the main entrance often being left open, allowing unrestricted access to the property. Some guests noted the absence of basic items like a microwave in common areas, bins in rooms, or even functional kettles and utensils, further detracting from the guest experience.

Cleanliness & Room Comfort
The cleanliness and room comfort are overwhelmingly cited as major deficiencies, with guests reporting appalling conditions. A pervasive issue is the widespread presence of cockroaches and other insects, often found crawling on walls, beds, and even in towels. Rooms are frequently described as filthy, with dirty walls covered in stains, marks, and even blood, alongside uncleaned floors littered with dirt, hair, and previous guests' debris. Mould is a common sight, particularly in bathrooms and on curtains, contributing to a strong, unpleasant odour that permeates many areas. Bedding is often reported as stained, damp, or containing crumbs and hair, leading to concerns about hygiene. Many guests found the beds and pillows to be uncomfortable, with some noting protruding springs. Noise from other rooms and hallways is also a frequent complaint, making a restful night's sleep difficult.

Dining & Food Quality
Feedback regarding dining and food quality is minimal, as the hotel does not appear to offer traditional dining services. However, the shared communal kitchen facilities, where available, are consistently described as extremely unhygienic. Guests reported finding the kitchen areas to be very dirty, with dishes left in sinks, and instances of fruit flies and even rat droppings in the microwave. This pervasive lack of cleanliness in shared food preparation areas significantly deters guests from utilizing them, impacting their ability to heat food or prepare simple meals. The overall state of these facilities reflects the general disregard for hygiene observed throughout the property, making any form of self-catering an unappealing prospect for most visitors. The unsanitary conditions extend beyond just the kitchen, with general areas often smelling unpleasant, further contributing to an environment where food preparation is not advisable.

Location & Accessibility
The hotel's location is one of its few consistently positive aspects, often highlighted for its proximity to public transport and key city attractions. It is conveniently situated near the Woolloongabba bus station, with a bus stop directly outside the entrance, offering easy and affordable access to the city center and other areas. Guests appreciate its closeness to South Bank and The Gabba ground, making it suitable for those attending events or exploring these popular spots. However, parking is frequently cited as a challenge, with limited on-site availability and guests often needing to park on the street, which can be difficult, especially when arriving late. Some guests also noted issues with accessibility for those with mobility challenges, as the property is not pram or wheelchair friendly.

Staff & Service
Guest feedback on staff and service is mixed, though some positive experiences are noted amidst the overwhelming negative reviews of the property itself. Most guests who interacted with the staff found them to be friendly and helpful, particularly during check-in or when addressing specific issues like refunds or room changes. Some staff members were praised for their understanding and willingness to accommodate requests, such as providing refunds when guests found the conditions unacceptable. However, other reviews indicate a lack of cooperation from staff regarding refunds or a general unresponsiveness to complaints about the hotel's poor state. The overall impression is that while individual staff members may be pleasant, the systemic issues of cleanliness and maintenance are beyond their immediate control, leading to a disconnect between personal interactions and the overall guest experience.

Additional Information
A significant concern highlighted by numerous guests is the severe lack of safety and security at the property. Many reviews describe the hotel as feeling unsafe, with inadequate room door locks and the main entrance often left open, allowing unrestricted access from the street. This open access, combined with reports of unruly guests and individuals exhibiting concerning behavior, contributes to a highly unsettling atmosphere. Guests frequently mention hearing loud arguments and disturbances throughout the night, leading to a lack of restful sleep and heightened anxiety. The hotel is widely deemed unsuitable for children due to these safety concerns and the generally unhygienic environment. Many guests felt compelled to leave shortly after arrival, forfeiting their payment, due to the overwhelming sense of insecurity and discomfort.