Radisson Hotel Brunei Darussalam

The hotel is highly regarded for its exceptional staff hospitality and central location, making it a memorable choice for visitors. Guests consistently highlight the warmth and attentiveness of the team, who go above and beyond to ensure a pleasant stay. Its prime position places guests within easy reach of major attractions, appealing to both sightseers eager to explore the city and business travelers seeking convenience. The hotel also stands out for its commitment to sustainability, offering water dispensers on every floor, a feature much appreciated by guests. While the hotel's facilities are generally well-maintained, some areas show signs of age. For families and couples, the comfortable accommodations and friendly atmosphere contribute to a relaxing experience. To enhance your stay, guests recommend utilizing the convenient water refill stations and being mindful of potential noise from the surrounding area, especially if sensitive to sound.

Facilities & Amenities
Guests frequently commend the hotel's thoughtful water dispensers available on every floor, providing convenient access to sparkling, hot, or cold water and supporting eco-friendly initiatives. The gym is consistently praised as well-equipped, offering a good range of cardio machines, weight machines, and free weights for comprehensive workouts, and is accessible 24 hours a day. The pool, though described as small, offers a refreshing escape and a peaceful area for relaxation with comfortable lounge chairs. Many guests appreciate the complimentary shuttle service to various shopping areas and the night market, highlighting its convenience and the excellent service provided by the drivers. The Wi-Fi is generally reliable and fast, ensuring guests can stay connected. However, some guests have noted issues with the TV quality, describing it as blurry or having intermittent reception, and some found the channel selection limited.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Guests consistently praise the comfortable beds and high-quality linens, ensuring a restful night's sleep. Rooms are often described as spacious, well-maintained, and bright, with many appreciating the neat presentation upon arrival. However, feedback on noise levels is mixed; some guests reported disturbances from street traffic, early morning prayer calls, or even conversations from adjacent connecting rooms due to poor soundproofing. There are also recurring comments about the air conditioning being either too cold or too warm, with some remotes not effectively controlling the temperature. While some rooms are noted for a musty smell or humidity, particularly in older sections, others found their rooms fresh. Issues with in-room amenities include occasional clogged toilets, inconsistent water temperature in showers, and some minor maintenance concerns like non-functional safes or slow-draining sinks.

Dining & Food Quality
Guests frequently commend the hotel's dining options, particularly the breakfast buffet, which is consistently described as excellent with a wide variety of choices. Many appreciate the inclusion of both local and international dishes, fresh ingredients, and the presence of a made-to-order egg station. The food quality across the board, including at the hotel's two main restaurants, the Brasserie Tasek and the Indian restaurant Riwaz, receives high praise for being delicious and well-prepared. The Indian restaurant, in particular, is highlighted for its outstanding cuisine and attentive service. While most experiences are positive, some guests have noted occasional issues such as slow service during peak hours at the restaurants or certain breakfast items not being as fresh as desired. The in-room dining menu is also extensive, with specific dishes like the Crustacean Bisque soup receiving rave reviews for their exceptional taste.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of many popular attractions. It is conveniently situated near the Omar Ali Saifuddien Mosque, the Royal Regalia Museum, and the Brunei Waterfront, making it ideal for sightseers. Guests appreciate its proximity to the city center and various shopping and dining options. The hotel also offers good accessibility to the airport, typically a short drive away. For those exploring further, the availability of a complimentary shuttle service to major shopping malls and the night market is a highly valued convenience. While the hotel provides parking facilities, some guests have noted that spaces can be limited, especially during events. The area surrounding the hotel is generally considered safe, contributing to a comfortable experience for guests exploring on foot, despite the humidity.

Staff & Service
The hotel's staff and service consistently receive overwhelming praise, standing out as one of its strongest attributes. Guests frequently highlight the team's friendliness, helpfulness, and attentiveness, describing them as professional, accommodating, and genuinely welcoming. The check-in and check-out process is often noted as fast and smooth, contributing to a positive first and last impression. Specific mentions include the housekeeping staff for maintaining cleanliness, the restaurant team for their warm hospitality and efficient service, and the shuttle drivers for their excellent service and local insights. Many guests recount instances where staff went above and beyond, assisting with tour arrangements, remembering preferences, and promptly addressing any concerns. This commitment to providing exceptional customer service creates a memorable and comfortable experience for visitors, making them feel valued throughout their stay.

Additional Information
The hotel demonstrates a commitment to eco-friendly initiatives, notably through the provision of water dispensers on every floor, encouraging guests to refill bottles and reduce plastic waste. Guests should be aware that the hotel is undergoing renovations in certain areas, which some reviews indicate might lead to minor disturbances like noise or a faint smell, though efforts are made to minimize impact. While the hotel offers a pet-friendly policy, guests have noted that finding suitable outdoor areas for pets nearby can be challenging. For loyal patrons, the rewards program benefits are appreciated, with some members receiving perks such as room upgrades. Feedback regarding early check-in and late check-out indicates that while these services are available, they may incur additional charges, and guests should confirm details as some have experienced issues with service continuation, such as Wi-Fi access, after the standard check-out time.