2nd Avenue Beachside Apartments

This accommodation is highly regarded for its spectacular ocean views and direct beach access, making it a standout choice for those seeking a coastal getaway. Its prime location places guests within easy reach of local attractions, while the spacious apartments and excellent pool facilities cater well to various needs. The hotel is particularly well-suited for families seeking ample space and recreational options, sightseers who appreciate stunning vistas, and beach lovers desiring immediate access to the sand and surf. However, guests should be aware of significant ongoing construction noise in the surrounding area. To maximize your experience, consider requesting a higher-floor apartment for the best views and be prepared for potential noise disruptions during the day.

Facilities & Amenities
Guests consistently praise the comprehensive range of facilities available, which include both an inviting indoor pool and a refreshing outdoor pool, alongside a relaxing spa and steam room. For active guests, a tennis court and well-maintained BBQ areas are also on offer, providing ample opportunities for recreation and social gatherings. The apartments are generally well-equipped with kitchen facilities, including ovens, microwaves, and dishwashers, as well as convenient laundry amenities like washing machines and dryers. While Wi-Fi is available, some guests reported it to be slow or unreliable. Undercover parking is provided, though some visitors experienced issues with their allocated space being occupied.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their apartments to be spotlessly clean and well-presented, others reported significant issues, including finding used bandages, food scraps, mould in bathrooms, and even cockroaches. The overall condition of the rooms also varies, with some units described as beautifully renovated and featuring new furniture, while many others are noted as being dated, tired, or in need of an upgrade, with worn carpets and old appliances. Bed comfort also received varied comments, ranging from very comfortable to too hard or too soft. A major recurring concern is the noise levels due to extensive construction work surrounding the property, which many found to be deafening and disruptive to relaxation, particularly during the day.

Location & Accessibility
The central location of the property is consistently highlighted as a major advantage, offering guests unparalleled convenience. It is situated directly across the road from the beach, providing immediate access to the sand and surf. Guests appreciate the easy walkability to the vibrant Burleigh township, which boasts a wide array of cafes, restaurants, and shops. This proximity means that once settled, there is often no need to use a car for daily excursions. Undercover parking is available on-site, which is a significant convenience, though some guests encountered difficulties with their allocated parking spots being occupied, requiring assistance from staff to resolve.

Staff & Service
The staff at the reception generally receive positive remarks for being friendly, helpful, and welcoming. Guests often commend their responsiveness to inquiries and their willingness to assist with various needs, contributing to a smooth check-in and check-out process. However, a notable number of reviews express significant dissatisfaction with the staff's handling of issues, particularly concerning the pervasive construction noise and room deficiencies. Some guests reported feeling brushed off or that their concerns were not adequately addressed, leading to frustration and a perception of a lack of care when problems arose during their stay.

Additional Information
A critical piece of information for prospective guests is the extensive ongoing construction surrounding the property, including new high-rise buildings and tram works. This results in significant noise pollution, often starting as early as 6:30 AM and continuing throughout the day, impacting the enjoyment of outdoor facilities like the pool area. Many guests felt they were not adequately warned about the severity of this disruption. Furthermore, these new developments are expected to obstruct the spectacular ocean views that are currently a major draw. Guests should also be aware that there is a charge for pool towels, and some have noted issues with the lifts being slow or unclean. For those sensitive to movement, some guests reported feeling vertigo due to the building swaying in strong winds.