Airport Ace Hotel

This hotel serves as an ideal choice for transit travelers and those seeking a budget-friendly stopover, primarily due to its close proximity to the airport. Guests frequently highlight the friendly and helpful staff as a standout feature, contributing significantly to a positive experience. The rooms are generally described as clean and functional, providing a basic yet comfortable stay for short durations. While the hotel offers essential amenities, it is best suited for solo travelers or couples looking for convenience rather than luxury. To ensure a smooth arrival, it is advisable to pre-arrange transportation from the airport, as walking with luggage can be challenging, and be prepared for the hotel's basic, no-frills approach to accommodation.

Facilities & Amenities
The hotel provides a range of basic facilities aimed at convenience for short stays. Guests will find air conditioning in rooms, though its effectiveness and noise levels can vary, with some reporting issues. Wi-Fi connectivity is available, with some guests finding it reliable while others experienced weak or inconsistent signals. Rooms are typically equipped with a mini-fridge, microwave, and tea/coffee making facilities, offering some in-room convenience. A small convenience store is located at reception for essential items. While a swimming pool is present, it is often noted as small, and some reviews indicate it may be undergoing renovation or require better cleaning. Security is maintained with staff rounds at night, though this has occasionally led to noise disturbances for guests.

Cleanliness & Room Comfort
Most guests found the rooms to be clean and tidy upon arrival, with many appreciating the comfortable beds that ensure a good night's sleep. The bathrooms are generally of a decent size, and some rooms are described as spacious. However, feedback on room comfort is mixed, with several guests reporting issues such as bed bugs, cockroaches, or ants in their rooms. Other common concerns include a bad smell in the bathroom, issues with shower drains, and bathroom cabinets needing repair. Some rooms lack basic amenities like blankets (only sheets provided), shower curtains, or sufficient pillows. Noise from adjoining rooms or outside the hotel can also be a disturbance for some, impacting overall quietness.

Dining & Food Quality
The hotel features an on-site restaurant and bar, providing convenient dining options for guests. While some visitors found the food to be satisfactory, with specific mentions of good fried rice or chicken corn soup, overall feedback on food quality is quite mixed, often leaning towards negative. Many guests expressed dissatisfaction with the breakfast offerings, describing them as poor or not good. The menu is often criticized for being limited in choices, and some dishes were reported as being of low quality, such as burnt or overly spicy fried chicken, or stir-fries with minimal meat. There were also comments about the absence of a dedicated coffee shop and the lack of fresh milk for beverages.

Location & Accessibility
The hotel's primary advantage is its close proximity to the airport, making it an excellent choice for quick stopovers. It is typically a short taxi ride away, though some guests have managed to walk the distance without heavy luggage. However, the surrounding area is often described as being off the main road, with an unkempt access road featuring potholes, which can make walking feel unsafe, especially at night. While the hotel is relatively close to some shopping malls, getting around without a car can be challenging, as public transport options are limited and taxis can be expensive, particularly pre-booked ones. There is no dedicated airport shuttle service, and parking can sometimes be an issue for guests with vehicles.

Staff & Service
The staff at the hotel consistently receive high praise from guests, frequently described as friendly, helpful, and very welcoming. Many reviews highlight their professionalism and willingness to accommodate requests, contributing significantly to a positive guest experience. The check-in process is generally reported as smooth and efficient. Guests appreciate the attentive service provided by the team, including assistance with queries and arranging taxis. However, there have been isolated instances of unorganized staff, issues with wrong rooms being assigned, or promises of room upgrades not being fulfilled. Some guests also reported confusion regarding a room service fee or a lack of assistance with heavy luggage, though these appear to be less common issues.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which may impact the availability or functionality of certain amenities, such as the swimming pool or in-room entertainment like televisions. There have been reports of booking discrepancies, where guests were initially given a different room type than booked or experienced issues with payment processing upon arrival, leading to frustration. A unique policy noted by some guests is a request not to flush toilet paper, indicating potential plumbing limitations. While security personnel conduct rounds at night, some guests found the associated noise disruptive. It is advisable to confirm the operational status of specific facilities and any unique policies directly with the hotel prior to arrival.