Hotel 99 Kepong

This hotel is widely recognized as a budget-friendly option, consistently praised for offering a clean and convenient stay in Kuala Lumpur. Its signature feature is providing an accessible experience with its own lift, eliminating the need to climb stairs, which is a significant advantage for many guests. It is particularly well-suited for business travelers seeking an affordable and practical base, as well as friends and couples looking for a no-frills, clean place to rest. While most guests appreciate the overall value and find it a suitable choice for short stays, some have encountered significant issues that impacted their comfort and sleep quality. To ensure a smoother experience, guests should manage their expectations regarding in-room amenities and be prepared for potential noise, as soundproofing is a recurring concern. It is also advisable to confirm specific room features, such as the presence of a window, upon arrival.

Facilities & Amenities
The hotel provides essential facilities, with the presence of its own lift being a frequently highlighted convenience, making access to rooms much easier for guests. However, feedback on other amenities is mixed. While Wi-Fi is available, many guests reported it to be slow or unreliable, with some even stating it was non-functional. In-room provisions like a kettle, telephone, and hair dryer were often noted as missing or not working, leading to inconvenience. The television typically offers only local channels and has been described as having display issues. Guests also mentioned that drinking water is not provided in rooms and must be purchased. Additionally, the air conditioning system received varied comments, with some finding it ineffective or noisy, while others noted issues with the soundproofing, leading to disturbances from adjacent rooms or outside traffic.

Cleanliness & Room Comfort
Most guests commend the hotel for its cleanliness, frequently describing rooms as tidy and well-maintained, which is a significant draw for budget-conscious travelers. However, experiences regarding overall room comfort and condition are notably mixed. Some guests reported issues such as a broken safety lock, a broken toilet bowl, or stains on the floor and bedding. There were also concerns about bed bugs and itchy bodies after sleeping, though these were isolated reports. The bathroom facilities received considerable negative feedback, with many guests experiencing cold showers due to non-functional or poorly adjustable water heaters, and some noting crooked shower heads or unclean toilet bowls. Noise is a significant issue, with poor soundproofing allowing disturbances from loud neighbors, external traffic, and even the hotel's own air conditioning units, severely impacting sleep quality. Additionally, some rooms were described as having a strong cigarette smell or being dusty, and some lacked windows, contributing to a less comfortable environment.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of various points of interest in Kuala Lumpur. It is conveniently situated nearby Aeon and offers good accessibility to other areas, making it a practical choice for exploring the city. Guests appreciate its proximity to many restaurants, providing diverse dining options within walking distance. The hotel is also noted for being close to the MRT Putrajaya line, offering convenient public transportation access. However, parking is a recurring concern for guests traveling by car. While the location is generally good, finding a suitable and safe parking spot can be challenging, with reports of very limited parking space and the need to be cautious to avoid summons.

Staff & Service
Feedback on the hotel's staff and service is notably varied, with some guests praising the friendly staff and their helpfulness, particularly highlighting the positive attitude of certain individuals. Many guests reported being happy with the overall hospitality and the staff's efforts to meet their requirements. However, a significant number of reviews describe negative experiences, citing terrible customer service and rude attitudes from some front desk personnel. Specific incidents included staff being unapproachable, unfriendly, or even accusing guests of dishonesty. Some guests also reported long check-in waiting times and unhelpful responses to maintenance issues, such as being told to repeatedly press a toilet flush. These inconsistencies suggest that while some staff members provide excellent service, others fall short of guest expectations, leading to a mixed overall impression.

Additional Information
Guests should be aware of several specific aspects that impact their stay. A significant recurring issue is the pervasive cigarette smoke within the premises, with many guests reporting strong odors in rooms and common areas, despite an apparent no-smoking policy that seems poorly enforced. This often leads to discomfort and breathing difficulties for non-smokers. Another point of note is the hotel's food delivery policy, which requires guests to come down to the lobby to collect their orders, rather than having them delivered directly to the room, which can be inconvenient, especially at night. Furthermore, guests should anticipate potential extra charges for basic items like additional pillows. Some reviews also highlighted discrepancies between booking platform descriptions and actual room features, such as rooms booked with windows turning out to be windowless upon arrival, suggesting a need for clearer communication regarding room specifications.