Brisbane International Virginia

The hotel's versatile accommodation options, ranging from standard rooms to spacious two-bedroom apartments with full kitchens, cater to diverse guest needs. Its strategic location near the Brisbane Entertainment Centre and airport, complemented by a convenient shuttle service, makes it a prime choice for those attending events or requiring easy airport access. Guests frequently commend the friendly and helpful staff and the overall cleanliness of the premises. The hotel is particularly well-suited for event-goers and business travelers seeking convenience, as well as families benefiting from the larger apartment layouts. Couples and single travelers also find comfortable stays. To ensure a restful experience, guests are advised to request rooms away from the main Sandgate Road to minimize traffic noise and to confirm restaurant operating hours, especially on weekends, as they can vary.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The pool is frequently mentioned as a pleasant and relaxing area, though some guests noted it could be cold or occasionally needed better cleaning. For those looking to stay active, a gym is available, though some feedback suggests it is small and could benefit from an upgrade. Unique recreational options include mini golf and a golf simulator, providing entertainment on-site. Guests appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. Ample free onsite parking is a significant advantage, with spaces often available directly outside rooms. For longer stays, particularly in the apartments, the inclusion of a washer/dryer is highly valued. Additional conveniences like ice machines and vending machines are also present.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many highlighting the spacious nature of the accommodations, especially the apartments. Feedback on bed comfort is mixed; while many describe them as comfortable, some found them to be lumpy or too firm, occasionally leading to discomfort. Noise levels are a significant concern for some, with reports of considerable road noise from Sandgate Road and occasional disturbances from upstairs neighbors. However, rooms located away from the main road are often described as quiet. While some bathrooms are noted as clean, others are described as dated, with issues like slippery floors, grout needing cleaning, a damp smell, or rust in showers. In-room amenities vary, with some guests missing basic items like a microwave in standard rooms, cutlery, or sufficient power points. Some older rooms are perceived as tired or dated, though still clean.

Dining & Food Quality
The hotel's restaurant, Rocklily, receives varied but generally positive feedback for its food quality and menu selection. Many guests praise the delicious meals and describe the dining experience as high quality, particularly for dinner. The breakfast offerings are also often commended, with some noting a good buffet. However, some guests found the restaurant to be overpriced or the food quality inconsistent, with a few describing meals as disappointing. A recurring point of frustration is the restaurant closure on Sunday evenings and public holidays like Easter Monday, which can leave guests without on-site dining options. While the bar is also subject to these closures, guests appreciate the abundance of eateries and take-away shops conveniently located just across the road, offering diverse alternatives for meals and snacks.

Location & Accessibility
The hotel's location is a primary draw for many guests, particularly its proximity to the Brisbane Entertainment Centre (BEC), making it an ideal base for concert-goers and event attendees. It is also conveniently close to the airport, often cited as a quick 15-minute drive, which is beneficial for travelers with early flights. While some guests find the immediate surroundings a bit isolated, the presence of numerous eateries and shops directly across the road provides easy access to dining and convenience stores. The hotel is situated on a busy main road, Sandgate Road, which contributes to significant traffic noise in some rooms, a point of concern for light sleepers. Public transport options, including a bus route and proximity to a train station, offer accessibility to other parts of Brisbane. Free onsite parking is widely available and appreciated by guests, with spaces often located conveniently outside rooms.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond, such as assisting with luggage or accommodating specific requests. The check-in process is generally described as smooth, easy, and quick, contributing to a positive first impression. A standout service is the shuttle bus service to the Brisbane Entertainment Centre, which is highly valued by guests attending events, making their experience seamless. While most interactions are positive, a few guests reported instances of unhelpful or non-existent customer service, particularly regarding specific issues. Housekeeping is generally seen as prompt and thorough. However, a recurring issue mentioned by some guests involves delays or difficulties with the security deposit return process, causing frustration.

Additional Information
Several important details, not fitting into other categories, are worth noting for future guests. A significant point of contention for some is the hotel's policy regarding a security deposit, typically $150, which guests report can take a considerable amount of time to be returned after check-out, sometimes days or even weeks, leading to frustration. Guests should also be aware that the restaurant and bar may be closed on certain days, such as Sunday evenings or public holidays, which is not always clearly advertised beforehand. Some rooms, particularly older ones, may lack modern conveniences like USB charging points or sufficient power outlets near the bed. There are also mentions of slippery bathroom floors and the absence of non-slip mats, posing a potential safety concern. While some rooms include a washer/dryer, others may not have a microwave or basic kitchen utensils, which can be inconvenient for longer stays or families with specific needs.