Positive Reviews
positive:
Centrally located.
Royal On the Park is centrally located, with many sites and attractions, including shopping, restaurants and cafes, being within walking distance. The Edward Street bus stop is 3-minutes’ walk away which gives access to 11 different bus routes. The Brisbane river is also 3-minutes away and you can stroll along the path between the river and the Botanic Gardens.
positive:
Home away from home.
The hotel has many repeat guests due to it’s high level of service and comfort reasonable prices. The rooms are quiet, kept spotlessly clean, are well presented with lovely furnishings, comfortable beds and reliable high-speed Wi-Fi.
positive:
Service with a smile.
Royal On the Park prides itself on providing a positive customer service experience. Staff are reportedly warm and friendly, attentive and professional. Staff strive to make guests feel welcome and at home, and should problems arise, you can expect quick attention and a speedy resolution to issues.
Negative Reviews
negative:
Dated furnishings.
Some guests felt that the decor, furnishings and general appearance of the hotel was dated and in need of modernisation. Common elements mentioned which are in need of refurbishment included the carpet, furniture, beds and bathrooms.
negative:
Poor customer service experiences.
Some guests found the reception staff to be inhospitable, rude and unhelpful. At times staff were slow to attend to guests’ requests and seemed unwilling to provide assistance.
negative:
Noisy neighbours and air conditioning.
Some guests complained that the rooms are not sound proofed. The sounds of neighbouring guests can be heard through the walls, and the air conditioning has also been said to be unpleasantly loud.