Casual de las Olas San Sebastian

The hotel is widely praised for its spacious, clean, and well-designed rooms, often featuring modern decor with a distinctive surf theme. This makes it a memorable choice for guests. Its welcoming atmosphere and comfortable accommodations are frequently highlighted, making it an excellent fit for families traveling with children and pets, as well as couples seeking a relaxing stay. Sightseers and business travelers also find it suitable due to its convenient location, offering a balance between proximity to attractions and a quieter environment. Guests consistently appreciate the friendly and helpful staff, along with the generally good breakfast offerings. To enhance your stay, it is advisable to confirm parking arrangements in advance due to potential difficulties, and if noise sensitivity is a concern, consider requesting a room away from high-traffic areas like elevators or the breakfast room.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-equipped and convenient. All rooms offer free Wi-Fi, which is consistently strong and reliable. Many rooms include a mini-fridge and some are equipped with a coffee machine, though not all. The air conditioning is present, but some guests reported issues with its functionality, including leaking or not cooling effectively. Rooms are described as having televisions, and some bathrooms feature a bidet. The hotel has elevators for easy access to all floors. While the overall decor is modern and attractive, some guests noted the absence of an in-room safe, which would be a valuable addition for securing valuables. The hotel's design often incorporates a unique surf-themed aesthetic, contributing to a pleasant and distinctive ambiance throughout the property.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious, clean, and renovated, providing a fresh and comfortable environment for guests. Many reviews highlight the comfortable beds, often noting their large size (King size) and the provision of two pillows per guest, ensuring a restful night's sleep. Bathrooms are generally spacious and well-equipped, though some guests expressed concerns about privacy due to glass shower walls or sliding doors that do not fully close, particularly in rooms designed for multiple occupants. Noise can be an issue, with reports of noise from adjacent rooms or hallways, and some rooms experiencing a flickering light or a persistent drainage sound. A few guests also mentioned feeling a sandy texture on the floor or encountering biting insects, suggesting occasional lapses in deep cleaning or pest control.

Dining & Food Quality
The breakfast buffet receives mixed reviews, though many guests find it to be colorful, complete, and delicious, offering a good variety of options. Hot food choices often include scrambled eggs, vegetables, and grains, while cold selections feature yogurts, cheese, ham, and various fruits. Guests appreciate the availability of different breads, pastries, cereals, and juices, along with coffee machines. However, some guests found the breakfast to be tasteless or industrial, with specific complaints about the quality of the orange juice and the hardness of some bread items. Despite these criticisms, the breakfast is generally considered good value for its price, and the staff managing the dining area are often praised for their attentiveness and pleasant demeanor.

Location & Accessibility
The hotel's location is generally considered good, offering a balance between being slightly outside the bustling city center and still providing easy access to attractions. It is typically a 15 to 25-minute walk to the city center, Old Town, and beaches, with many guests enjoying the pleasant stroll along the river. For those preferring not to walk, bus stops are conveniently located right outside the hotel, offering quick connections. Parking, however, is a significant and recurring challenge for many guests. The hotel does not have its own on-site parking; instead, it partners with an off-site public car park that is often described as expensive and difficult to locate, with no convenient area for luggage drop-off directly in front of the hotel.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to assist with inquiries, such as providing directions to the train station or recommending local restaurants. The check-in process is generally described as quick and efficient. Many reviews commend specific individuals for their exceptional service, noting their pleasant demeanor and dedication. However, a few guests reported isolated incidents of unhelpful or rude interactions with certain staff members, particularly regarding issues like room changes or specific requests. Despite these occasional negative experiences, the overall sentiment is that the hotel staff contribute significantly to a positive guest experience.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals. They provide thoughtful amenities such as pet beds and bowls in the room, and some even offer treats upon arrival. However, guests should be aware that a fee per pet per night applies, and pets are generally not permitted to be left alone in the room or allowed in the dining area. For families, the hotel offers a baby pack that can include a crib and bath, though the availability of items like strollers has been inconsistent. Luggage storage is available, but some guests reported issues with the locker being full during busy periods. It is also noted that rooms typically do not include an in-room safe.