Hotel Chino

This hotel is particularly well-suited for hospital visitors and medical professionals due to its exceptional proximity to major medical facilities. Its signature feature is providing a comfortable, self-contained apartment-style stay, often with spacious rooms and balconies, which makes it feel like a home away from home. Guests consistently highlight the friendly staff and the convenience of secure, free parking. It's also a good fit for families and business travelers seeking extended stays, appreciating the added amenities for longer durations. To ensure a smooth experience, guests are advised to confirm the current status of the onsite restaurant, as it has been noted to be closed at times, and to be aware of the housekeeping schedule, which may not be daily for longer visits.

Facilities & Amenities
Guests consistently praise the availability of secure and free parking, which is a significant convenience, especially in a city setting. Many rooms feature a balcony, providing a pleasant outdoor space. The accommodations are often described as self-contained units or apartments, equipped with a kitchenette that includes a microwave and refrigerator, though some guests note the absence of a toaster or sufficient cooking utensils like sharp knives. Laundry facilities are available, either within the apartments or as a communal option downstairs, adding to the convenience for longer stays. The Wi-Fi generally receives positive feedback for its speed and reliability, and the air conditioning is noted for being strong and effective. However, feedback on recreational facilities is mixed; the pool is sometimes described as cold or not perfectly clean, and the gym is often found to be basic, small, or lacking air conditioning. The televisions in rooms are frequently mentioned as being outdated, with limited channels or functionality.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as neat, tidy, and well-presented. The beds are frequently highlighted as comfortable and soft, contributing to a restful night's sleep. Many accommodations are noted for being spacious, particularly the one-bedroom apartments, and feature hot showers with good water pressure. However, feedback on noise levels is mixed; while some rooms are quiet, many guests report significant disturbance from other room doors closing loudly, and external traffic noise, including ambulance sirens, can be noticeable, especially for rooms facing the hospital or busy intersections. Some reviews mention a need for modernization, with certain fittings appearing dated, and occasional issues like a carpet smell or a cigarette smoke smell upon arrival, though these were often addressed. Specific room issues noted include a bar fridge noise, a spring sticking out of a mattress, or a loose toilet seat, and some showers have been described as having issues with temperature or drainage.

Dining & Food Quality
The hotel features an onsite restaurant that, when operational, garners positive feedback for its food quality and service, with some guests specifically highlighting the excellent Thai cuisine available. However, a significant and frequently mentioned point of contention among guests is the restaurant's intermittent closure, which has led to disappointment for many who selected the hotel with the expectation of convenient onsite dining. Some visitors noted a lack of prior notification regarding these closures, impacting their meal planning. Despite this, a thoughtful and well-received gesture is the complimentary welcome drink provided upon arrival, which contributes positively to the initial guest experience. While a consistent breakfast service is not a prominent feature, the inclusion of kitchenettes in many rooms offers guests the flexibility to prepare their own meals, somewhat alleviating the inconvenience caused by the restaurant's occasional unavailability.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its exceptional proximity to major hospitals like the Princess Alexandra Hospital and Greenslopes Hospital, often within easy walking distance. Guests also appreciate being within a short walk to shopping centers that include supermarkets and various food outlets, making daily errands convenient. Access to public transport, including bus stations and train lines, is readily available nearby, facilitating travel around the city. A significant benefit frequently praised is the provision of free and secure undercover parking, which is a valuable amenity in the area. While the hotel is well-situated for medical visits and local amenities, some guests note that it is a short drive or Uber ride to the central business district and main tourist attractions, suggesting it's not directly in the heart of the tourist hub.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and accommodating nature. Many guests describe the reception team as lovely, kind, and efficient, going above and beyond to assist with requests, such as early check-ins, extending stays, or addressing room issues promptly. The check-in process is often noted as quick and welcoming, sometimes including a complimentary drink. However, feedback regarding after-hours check-in is mixed, with some guests reporting challenges and delays in gaining access to their rooms. A significant point of contention is the housekeeping service, which is not daily for longer stays, with linen and towel changes typically occurring every few days or weekly, leading to some guest dissatisfaction regarding room servicing and rubbish collection. Additionally, some guests have reported being charged a substantial fee for key card lockouts, which has led to frustration and negative experiences with the after-hours support.

Additional Information
Guests should be aware of a recurring issue with the hotel's fire alarm system, which is frequently described as highly sensitive, leading to multiple false alarms, sometimes in the middle of the night. This can result in guests needing to evacuate, and there are explicit warnings about a substantial charge for false alarms caused by guests, which has caused concern. Another important policy to note is the key card lockout fee, where guests who accidentally leave their key card in their room and require after-hours assistance to regain entry may incur a significant charge, sometimes reported as eighty dollars. Furthermore, while the hotel offers various room types, some guests have noted that certain accessible rooms may still present challenges, particularly with shower design or pool accessibility. It is advisable for guests to clarify specific needs and policies, such as the limited front desk hours on weekends, which can impact services like luggage storage after checkout.