Hotel des Artistes

The hotel offers a unique, authentic experience in a historic building, with its vintage elevator being a particularly memorable and charming feature that transports guests back in time. It is ideally suited for sightseers and couples looking to immerse themselves in the heart of the city's historical center, providing a convenient base for exploration. Guests consistently highlight the exceptional staff helpfulness and the hotel's central location as its strongest assets, contributing significantly to a positive stay. While many appreciate the overall cleanliness and comfortable accommodations, some reviews indicate inconsistencies in room quality and noise levels. To ensure a more peaceful stay, it is advisable to request a room away from the reception area or on a higher floor if sensitive to noise, and be prepared for the unique entrance experience through a courtyard.

Facilities & Amenities
Guests frequently mention the hotel's charming vintage elevator, an old but functional feature that adds significantly to the building's character and provides a unique experience, often described as a journey back in time. While the hotel does not offer extensive modern amenities like a fitness center or swimming pool, it provides essential conveniences for a comfortable stay. Some rooms are equipped with a mini-bar or fridge, though their functionality and stocking levels vary, with some guests finding them empty or noisy. Wi-Fi connectivity is a recurring point of feedback, with many guests reporting weak signals, slow speeds, or frequent disconnections, making it challenging to stay connected for work or leisure. The overall impression is that the facilities are basic but functional, aligning with the hotel's historic charm rather than modern luxury, focusing on the unique atmosphere.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Most guests find their rooms to be clean, spacious, and comfortable, with some praising the comfortable beds and the unique starry sky ceiling feature. However, a significant number of reviews report issues such as unpleasant smells, particularly from the bathroom, and instances of mold or general untidiness. Room sizes vary greatly, with some guests enjoying large suites while others find their accommodations tiny or cramped. Noise levels are a frequent concern, stemming from thin walls, corridor noise, street noise, and even reception area noise, impacting sleep quality. Bathrooms are often described as outdated, with issues like small showers, low water pressure, and difficult toilet flushes. In-room amenities like toiletries and outlets are sometimes noted as insufficient.

Dining & Food Quality
The hotel's breakfast receives varied feedback, though many guests appreciate its quality and the attentive staff. Most describe the breakfast as good, with some highlighting it as excellent and plentiful, featuring fresh coffee made to order, pastries like cornetti and sfogliatelle, and options such as ham, cheese, toast, cereals, eggs, and fresh fruit. However, some guests find the selection to be basic, sparse, or limited, particularly for savory options, and note that some items appear industrial or are not consistently replenished. The breakfast room itself is often described as small and cramped, which can lead to waiting for tables during peak times. Despite these points, the quality of the coffee is consistently praised.

Location & Accessibility
The hotel's central location is overwhelmingly praised as a major advantage, placing guests within easy walking distance of the Duomo, the historic center, and numerous other main attractions, as well as restaurants and shopping areas. Its proximity to public transport, including the metro station and train station, is also highly valued for exploring the city and beyond. While the area is generally considered safe, the hotel's entrance can be initially confusing, as it is situated within a courtyard behind large wooden gates, requiring an intercom or code for entry. Parking is available nearby through a partnership, but guests note it can be quite expensive.

Staff & Service
The staff consistently receives exceptional praise for their friendliness, helpfulness, and attentiveness, making a significant positive impact on guests' stays. Visitors frequently highlight their willingness to provide city maps, local tips, and recommendations for exploring Naples, demonstrating extensive knowledge of the area. The 24-hour reception ensures assistance is always available, and staff are commended for their efficiency in processes like quick check-in and accommodating luggage storage before or after stays. Many appreciate the staff's efforts to accommodate various requests, such as booking taxis or providing a light breakfast for early departures, showcasing a strong commitment to guest satisfaction. The overall sentiment is that the staff's dedication and warm approach significantly enhance the guest experience, making visitors feel welcome and well-cared for throughout their visit.

Additional Information
It is important for guests to understand that this establishment operates more as a collection of rooms on a single floor within an older, multi-purpose building rather than a traditional hotel with a street-level presence. A recurring concern is the significant lack of soundproofing, leading to noise from corridors, neighboring rooms, and even ongoing construction work impacting guest comfort and sleep quality. While some guests appreciate the unique, old-world charm and authentic atmosphere, others feel the property's condition, particularly in certain rooms, does not align with a four-star rating as advertised. Additionally, many guests report issues with Wi-Fi and cell phone signal within the rooms, which can be frustrating for those needing reliable connectivity. The hotel's unique structure and location within a bustling historic area contribute to both its charm and some of its challenges.