Hôtel & Restaurant des Remparts

The hotel stands out as an excellent choice for curists due to its direct access to the thermal baths, a feature consistently highlighted by guests undergoing treatments. Beyond this unique convenience, visitors frequently commend the spacious rooms, ensuring a comfortable stay for all. The friendly staff contribute significantly to a welcoming atmosphere, while the good restaurant provides enjoyable dining experiences. This combination of features makes the hotel particularly well-suited for families seeking ample space, couples looking for a relaxed getaway, and pet owners who appreciate the accommodating policy. Budget-conscious travelers also find great value here. To enhance your visit, guests recommend being prepared for the absence of air conditioning, especially during warmer periods, and taking advantage of the highly praised on-site dining options.

Facilities & Amenities
A recurring point of feedback regarding the hotel's facilities is the notable absence of air conditioning in the rooms, which many guests found challenging, particularly during warmer seasons. While a fan is typically provided to mitigate the heat, some visitors still experienced discomfort. Additionally, several guests noted the lack of in-room conveniences such as a mini-fridge and a kettle or coffee maker, which would enhance the overall comfort of their stay. Some reviews also mentioned the occasional unavailability of a hairdryer in the room, though it can often be requested from reception. On a positive note, the hotel offers secure bike storage for cyclists and a pleasant terrace for relaxation. There were also mentions of an elevator, though some guests reported it being out of service, causing inconvenience.

Cleanliness & Room Comfort
Guests consistently praise the hotel for its spacious rooms and overall cleanliness, frequently describing them as immaculate and well-maintained. The comfortable beds and quality bedding are often highlighted, ensuring a restful night's sleep. Many rooms feature large bathrooms, sometimes with a separate toilet, adding to guest convenience. However, feedback on room condition is mixed; while some found them pleasant, others described the decor as dated or tired, with occasional mentions of stained carpets or a persistent stale odor. Noise levels generally appear to be manageable, though some guests reported disturbances from street noise, building work, or early morning cleaning activities. A few visitors also noted issues with the shower, including a blocked thermostat or a high step into the cubicle.

Dining & Food Quality
The hotel's restaurant receives widespread acclaim, with many guests commending the delicious and copious meals offered, often highlighting the excellent value for money. The food quality is generally rated very highly, with dishes described as flavorful and well-prepared, though some guests expressed skepticism about claims of "homemade" food. The restaurant atmosphere is often noted as pleasant and cozy, with a terrace available for outdoor dining. Feedback on breakfast is more varied; while many found it copious and varied, with a good selection of sweet and savory options, some considered it minimalist or criticized the coffee quality and the freshness of items like fruit salad. Guests on half-board arrangements occasionally expressed disappointment, finding the meals repetitive or made with frozen or canned ingredients.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the town center, various attractions, and the marina. Its most notable locational benefit is its direct proximity to the thermal baths, making it exceptionally convenient for guests undergoing cures. While the hotel does not have its own private parking, public parking is readily available directly in front of the establishment. This parking is typically paid during the day but often free overnight and on weekends, providing a practical solution for most visitors. Some guests noted temporary inconveniences due to building work in the vicinity, which could affect views or cause noise. Overall, the location is highly praised for its convenience and accessibility to local amenities.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism, contributing significantly to a positive guest experience. Many reviews highlight the warm welcome and attentive service provided by the team, from reception to the restaurant. The check-in process is generally described as smooth and efficient. While the majority of interactions are positive, a few guests reported isolated instances of less accommodating service, particularly regarding specific requests like late check-out or chilling personal items. Housekeeping is generally seen as effective, though some comments suggested cleaning could be more thorough or that sheet changes were infrequent for longer stays. Overall, the staff's dedication to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which allows dogs to stay, though a notable restriction is that pets are not permitted in the restaurant or on the dining terrace, requiring owners to make alternative arrangements for meals. A significant concern raised by multiple guests, particularly those with mobility challenges or the elderly, is the recurring issue with the elevator being out of service. This can severely impact accessibility, forcing guests to use stairs and causing considerable inconvenience and distress. The hotel primarily caters to curists, and some non-curist guests felt that certain services or considerations were tailored more towards this specific clientele, occasionally leading to a perceived lack of flexibility for others. Additionally, there were mentions of ongoing building work in the area, which, while temporary, could affect the immediate surroundings or views.