Hayahay Resort

The hotel offers a quintessential beachfront experience directly on the lively Alona Beach, making it a memorable choice for guests seeking immediate access to the sand and sea. Its signature feature is its prime location, which places visitors at the heart of the area's vibrant atmosphere, surrounded by dining and entertainment options. This makes it an ideal fit for budget travelers, couples, and single travelers who prioritize convenience and a lively environment. Scuba divers also find it highly suitable due to its proximity to dive shops and the water. While the beach can be busy with evening music, many rooms are surprisingly quiet, appealing to those who appreciate activity but also value restful nights. For families, the hotel's direct beach access is a plus, though room size and noise levels might be considerations. To enhance your stay, be prepared for a walk with luggage over sandy terrain due to the lack of direct road access, and consider bringing your own coffee or tea supplies as in-room facilities are often not provided.

Facilities & Amenities
Wi-Fi is a common topic, with guests reporting mixed experiences ranging from strong and functional to slow, erratic, or virtually non-existent, impacting connectivity for tasks like SIM registration. Air conditioning generally receives positive feedback for being effective and functional, though some found it not cold enough. In-room refrigerators are frequently mentioned, but often negatively, with reports of them being noisy, rusted, or not working. A recurring request is for electric kettles and coffee/tea making facilities in rooms, which are typically not provided, requiring guests to request hot water or purchase beverages. Hot water in showers is inconsistently available, with some guests experiencing issues like dripping heaters, lack of hot water, or unpleasant smells. While a safe is usually available and functional, some rooms lack basic amenities like a chair or table, and storage space can be very limited. Some rooms feature a small veranda or drying rack for swimwear.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean and comfortable, often highlighting spacious rooms and good air conditioning. However, some guests found rooms to be small, resembling a "shoebox" with limited space for belongings or suitcases, and lacking natural light, making them feel gloomy. Bed comfort is mostly praised, though a few found mattresses to be very hard. A significant recurring issue is the smell emanating from toilets, bathrooms, or showers, often described as a sewage odor, which can be quite bothersome despite cleaning efforts. The condition of bathrooms also varies, with reports of rusty shower heads, low water pressure, broken soap dispensers, or bidet issues. Noise levels are a frequent concern, with guests mentioning audible noise from the adjacent swimming pool, evening music from the beachfront, generators, or general building sounds, impacting sleep quality for some. Occasional reports of bugs or cockroaches also appear.

Dining & Food Quality
The hotel features an on-site restaurant and bar directly on the beach, which is a significant convenience for guests. Feedback on food quality is mixed; while some guests praise the good food, particularly fresh seafood and cocktails, others describe it as mediocre, overcooked, or overpriced with small portions. The breakfast receives varied reviews, ranging from good to "just okay" or even "awful," with some noting it is expensive compared to local alternatives and service can be late. Many guests appreciate the convenience of dining right on the beach, but some found the restaurant staff to be less attentive or even unprofessional. There are also mentions of issues with dishonest pricing at the restaurant and limited vegetarian options. The availability of coffee is a point of contention, with instant coffee often deemed poor quality and in-room facilities for hot beverages generally absent.

Location & Accessibility
The hotel's beachfront location is overwhelmingly cited as its most significant advantage, placing guests directly on Alona Beach, central to restaurants, bars, and activities. This central location allows for easy walking access to many popular spots. However, a major and frequently mentioned challenge is the accessibility to the hotel itself. There is no road access directly to the entrance, requiring guests to walk a considerable distance (100-500 meters) over sandy terrain with their luggage, which can be particularly difficult for seniors or those with heavy bags. Some reviews note that the road leading to the hotel was under construction, further complicating access. While paid parking is available nearby, it is not directly at the hotel. The beach area directly in front of the hotel can be busy and noisy, especially in the evenings, reflecting its popularity.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their willingness to assist with various needs, including carrying luggage, arranging transfers, and providing support during medical situations. The reception staff is often described as kind, fair, and efficient, contributing to a smooth check-in and check-out process. Housekeeping is noted for being attentive and ensuring rooms are clean and well-maintained, with staff readily changing bedsheets upon request. While the overall service is highly regarded, some guests reported variable or less focused service from the restaurant staff. There were isolated negative experiences, such as issues with the laundry service resulting in damaged clothing, or temporary disruptions like a lack of running water in rooms. Despite these minor points, the staff's dedication to providing excellent service is a standout positive aspect.

Additional Information
Guests should be aware that the hotel often has loud music playing in the evenings, which, while part of the beachfront ambiance, can be disruptive for those seeking quiet nights. There is also some confusion regarding the hotel's identity, as there are often two Hayahay hotels in close proximity, leading to potential booking mix-ups. A common point of feedback is the hotel's policy regarding in-room amenities; for instance, there is typically no service water provided in rooms, and guests are expected to purchase their own coffee/tea supplies. The hotel also has a policy of not accepting credit cards for meals, requiring cash payments. Guests are advised to be mindful of the large keyholders for rooms, which some found inconvenient to carry. While not a hotel policy, some guests found the persistent offers for massages from vendors outside the hotel to be annoying.