ibis budget Brisbane Airport

This hotel is primarily chosen for its proximity to the airport, making it a convenient option for transit travelers and those with early morning flights. Guests frequently note the small room size and the overall budget nature of the accommodations. While some find the staff friendly, others report issues with service and cleanliness. The hotel's location near major highways contributes to significant noise levels, which can impact sleep quality. To ensure a smoother stay, guests are advised to manage their expectations regarding amenities and consider requesting a ground floor room due to the absence of an elevator, especially if traveling with heavy luggage.

Facilities & Amenities
The hotel's facilities are consistently described as basic and outdated, reflecting its budget classification. A significant point of feedback is the complete lack of lifts or elevators, requiring guests to carry their luggage up multiple flights of stairs, which is particularly challenging for those with heavy bags or mobility issues. Common areas, including the reception and communal kitchenette, are often noted as being run-down or unclean, with some guests mentioning a lack of a sink in the kitchenette. While vending machines are available for snacks and drinks, including alcohol, the overall impression is that the facilities are minimal and in need of significant renovation.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed, with many expressing disappointment. Rooms are frequently described as small and cramped, often lacking sufficient space for luggage or seating beyond the bed. While some guests find the beds comfortable and the linen clean, others report issues with stained sheets, lumpy pillows, or beds that are too soft. The bathrooms receive considerable negative attention, with common complaints about urine smells, mould on shower curtains or in the air conditioning units, dirty floors, water pooling due to poor shower design, and a lack of basic amenities like hand soap or hand towels. Noise is a pervasive issue, stemming from traffic noise due to the hotel's location near highways, as well as internal noise from thin walls, slamming doors, and noisy, outdated air conditioning units.

Dining & Food Quality
The hotel offers very limited dining options, with many guests noting the complete absence of a dedicated restaurant or bar. Breakfast, when offered, is consistently described as minimal and basic, often consisting of limited choices like cereal, stale pastries, or pancakes, and is frequently deemed not worth the additional cost. Guests report issues with items not being replenished and a general lack of variety. There are virtually no food outlets nearby within walking distance, forcing guests to rely on expensive taxi services, ride-sharing, or food delivery for meals, which adds significantly to the overall cost and inconvenience of a stay.

Location & Accessibility
The hotel's primary advantage is its close proximity to the airport, making it a practical choice for quick overnight stays before or after flights. However, despite its name, it is not directly at the airport and requires a taxi or ride-share, which can be expensive. The hotel is situated in an industrial area, often described as difficult to find, and is surrounded by highways, leading to considerable traffic noise. While it is near the DFO shopping center, it is not safely walkable due to the surrounding road infrastructure. Parking is available on-site, though some guests mention an additional fee and the inconvenience of parking behind the hotel, especially in inclement weather.

Staff & Service
Guest experiences with staff and service are varied. Many reviews highlight instances of friendly staff and helpful receptionists, particularly during check-in or when assisting with taxi bookings. However, a significant number of guests report negative interactions, describing staff as rude, unresponsive, or lacking in basic customer service skills, especially when issues arise. The check-in process can be problematic, with reports of unstaffed reception desks after hours, non-functional intercoms, or issues with key card access. Attempts to contact the hotel by phone or email are frequently met with unresponsiveness, leading to frustration for guests trying to amend bookings or resolve issues.

Additional Information
Guests should be aware that the hotel's "budget" designation often comes with significant trade-offs in quality and amenities, leading to a disconnect between expectations and reality for many. A recurring theme is the confusion caused by the hotel's name, with many guests mistakenly booking it instead of other, higher-standard hotels closer to the airport, leading to unexpected taxi costs and disappointment. The hotel's cancellation and refund policies have been a source of contention for some guests, with reports of difficulties obtaining refunds or being charged for cancelled bookings. Furthermore, the hotel charges a fee for suitcase weighing, which some guests find an unusual and unwelcome additional cost.