Norton Motel

This hotel stands out for its exceptionally clean, modern, and spacious rooms, often described as feeling like private apartments, making it a memorable choice for guests. Its signature feature is the provision of well-equipped kitchenettes and ample free onsite parking, appealing greatly to business travelers seeking convenience and couples or families who prefer self-catering options. The property's contemporary design and high standards of cleanliness are consistently highlighted. It is an ideal fit for those attending events at the nearby stadium or travelers passing through who value comfort and practicality. To enhance your stay, be prepared for an off-site check-in process, and if noise is a concern, consider requesting a room on an upper floor, though this means carrying luggage up stairs.

Facilities & Amenities
Guests consistently praise the convenience of the well-equipped kitchenettes, which include a stove top, microwave, fridge, pots, pans, and cutlery, allowing for easy self-catering. The availability of ample free onsite parking, including secure and off-street options, is a significant advantage for those traveling by car. Rooms are fitted with reliable free Wi-Fi and smart TVs offering access to streaming services, ensuring connectivity and entertainment. Effective heat pumps provide comfortable climate control. While the property is a two-storey building, some guests note the absence of a lift, which can be challenging when handling heavy luggage. Minor issues like a non-functional soap dispenser or the presence of only one comfortable chair in some rooms are occasionally mentioned.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its exceptionally clean, modern, and tidy accommodations. Rooms are consistently described as spacious and well-maintained, often providing an apartment-like feel. Guests appreciate the comfortable beds and fresh towels, which contribute to a restful experience, along with good shower pressure and well-appointed bathrooms. While many guests report a quiet stay, there are recurring comments about noise from upstairs guests (footsteps) or hallways due to less-than-ideal soundproofing. Traffic noise from the main road is also noted by some, particularly during early mornings. Some guests found the beds to be a bit too firm, and a few mentioned the lack of a bedside table or a dedicated makeup mirror in the bathroom.

Location & Accessibility
The hotel offers a convenient location, particularly beneficial for those attending events at the stadium, which is often within a short walking distance. It is also well-situated near supermarkets and various food outlets, facilitating easy access to necessities and dining options. While considered easy to access for travelers with vehicles, some guests note that it is a bit further from the central city, requiring a 20-35 minute walk. The provision of ample free onsite parking, including secure and off-street options, is a major draw. However, being located on a busy main road means some guests experience traffic noise, especially during peak hours, which can impact the tranquility of the stay.

Staff & Service
Feedback regarding staff and service is primarily influenced by the hotel's unique off-site check-in process. While many guests describe the staff encountered at the separate check-in location as friendly and helpful, a notable number report experiencing unfriendly or rude staff during this initial interaction. The check-in process itself is a frequent point of contention, as guests are required to drive to a different motel to collect their keys, which is often perceived as inconvenient and a "hassle," especially after a long journey. Despite these initial challenges, the overall service once guests are settled is generally positive, with rooms consistently cleaned and fresh towels provided. Guests also appreciate the flexibility of staff in accommodating last-minute changes to bookings.

Additional Information
Guests should be aware of a security deposit, typically ranging from $100 to $200, which is required at check-in and refunded after departure, a policy that some found unexpected. There is no on-site reception or staff at the property itself, meaning any immediate needs or questions must be directed to the off-site check-in location. This also implies the absence of laundry facilities on-site. Guests are strongly advised to keep their pass card on them at all times, as the self-closing doors can automatically lock them out of their rooms, a situation some experienced, particularly before the 10 AM checkout time.