Novotel Phuket Resort

This resort offers a memorable stay, distinguished by its stunning panoramic views of Patong Beach from its unique hillside location. It is particularly well-suited for families seeking engaging activities and spacious accommodations, as well as couples looking for a romantic escape with picturesque sunsets. Sightseers will also find the proximity to local attractions and the beach highly convenient. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, contributing significantly to a positive experience. To maximize your enjoyment, consider utilizing the hotel's convenient shuttle service for navigating the property's slopes and exploring the surrounding area, and be prepared for a vibrant atmosphere that balances peaceful relaxation with easy access to Patong's lively scene.

Facilities & Amenities
The resort features a remarkable multi-tiered pool complex with three distinct swimming pools, including a fun pool equipped for activities like volleyball and basketball, providing ample space for relaxation and recreation. Many guests appreciate the option of pool access rooms, allowing direct entry to the water. A well-equipped fitness center is available for those wishing to maintain their workout routine. The hotel also offers a highly praised kids' club and a variety of children's activities, ensuring younger guests are entertained. Conveniently, an internal shuttle service transports guests around the hilly property, and an external shuttle provides access to a nearby mall. While Wi-Fi is available, some guests noted it could be slow.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied. Many guests found their rooms to be spacious and generally clean, with some praising the comfortable beds and good quality sheets that ensure a restful sleep. However, a notable number of reviews indicate that the rooms, particularly the bathrooms, appear dated and are in need of renovation. Some guests reported issues with air conditioning not working effectively, noisy refrigerators, and poor soundproofing, leading to disturbances from corridor noise, neighboring rooms, and even parties. Concerns were also raised about the presence of small ants and occasional lizards in rooms, as well as stained bed sheets and unpleasant drainage smells.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its excellent variety and delicious offerings, with many guests highlighting the fresh egg station, diverse pastries, and abundant fruits. The inclusion of halal options and a range of international dishes is particularly appreciated. While most found the food quality to be very good, some mentioned the breakfast spread could become repetitive over longer stays or that vegetarian options were somewhat limited. The on-site restaurants and room service generally offer good quality and flavorful meals, though a few guests found the pricing to be on the higher side. The pool bar and other bars are popular for their drinks and atmosphere, especially during happy hour.

Location & Accessibility
The resort boasts a highly advantageous central location at the quieter end of Patong Beach, offering stunning views while remaining easily accessible to the area's main attractions. Guests appreciate being within walking distance of the beach, various shops, and restaurants. The hotel provides a convenient shuttle service to the nearby Jungceylon Mall, which is close to Bangla Road, making exploration straightforward. Although the hotel is situated on a hill, which can be steep, the continuous internal shuttle service ensures effortless movement between the lobby and the main road. A 7-Eleven convenience store is conveniently located just across the street, and public transport options are also nearby.

Staff & Service
The staff at the resort consistently receive glowing reviews for their exceptional friendliness, attentiveness, and professionalism. Guests frequently commend their helpfulness and willingness to go above and beyond to ensure a pleasant stay, often remembering guest names and anticipating needs. While the check-in process was smooth for many, some experienced long waits or initial issues with room assignments, which were generally resolved by the accommodating staff. The housekeeping team is praised for maintaining cleanliness, and the kids' activity staff are highlighted for their engaging and patient interactions with children. The efficient buggy service for navigating the property's slopes is also frequently mentioned as a key aspect of the excellent service.

Additional Information
Guests should be aware of certain aspects that may impact their stay. Several reviews highlight serious safety concerns regarding glass doors, with one incident involving a child being severely injured when a door shattered. This raises questions about the use of toughened safety glass. Another recurring theme is the noise from the call to prayer from nearby mosques, which can be disruptive, particularly in the early morning hours. The property's age is also noted by multiple guests, suggesting that while it is well-maintained, some areas and amenities appear dated and could benefit from modernization. Furthermore, some guests reported issues with ants and lizards in their rooms, and the tennis courts were described as unusable.