View Brisbane

The hotel is highly regarded for its spectacular river views, which many guests describe as a defining and memorable feature. Guests consistently praise the comfortable beds and spacious rooms, contributing to a restful stay, and the friendly and helpful staff are frequently highlighted for their welcoming demeanor and attentiveness. The decor is often noted for its classic or vintage charm, though some areas are described as a bit dated. The hotel is well-suited for couples seeking a romantic getaway with scenic views, business travelers due to its proximity to the airport, and families who appreciate the spacious accommodations and pool area. It also serves as a convenient option for those in transit. To enhance your experience, consider requesting a river view room on a higher floor, and be aware that booking directly with the hotel may offer benefits like included parking.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment and convenience. The pool area is a significant draw, often described as amazing, with additional features like a spa and sauna, providing opportunities for relaxation. Some guests noted that the pool area could benefit from better maintenance and cleanliness, with occasional reports of unloved furniture or dirty conditions. A well-equipped gym is available for those wishing to maintain their fitness routine. Guests generally find the Wi-Fi to be fast and easily accessible throughout the building, compensating for occasional poor cell service. Undercover and secure parking is available for an additional fee, which many guests find convenient. Other amenities include bathrobes provided in rooms, and some guests appreciated the presence of ice machines and vending machines. However, some found the pool phone for ordering service to be non-functional, and basic amenities like toothbrushes and toothpaste were sometimes missing.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied but generally positive. Many guests praise the rooms as spacious, clean, and well-appointed, often highlighting the comfortable beds and high-quality linens that ensure a restful sleep. Some rooms offer spectacular river views through large windows, enhancing the overall experience. However, a notable number of reviews mention issues with cleanliness, including dusty surfaces, unvacuumed floors, dirty bathrooms, and mould in shower areas. Some furnishings are described as worn, and windows occasionally have streaks. While many find the rooms quiet, some report street noise or noise from adjacent rooms due to thin walls. In-room amenities typically include a large television, a small fridge, and tea/coffee making facilities, though some guests experienced issues with coffee machines or noted a lack of complimentary water or slippers.

Dining & Food Quality
The hotel's dining options receive mixed but often positive feedback. The breakfast buffet is frequently described as good, fresh, and varied, with options like cooked-to-order eggs. However, some guests found it to be basic, ordinary, or overpriced, with issues such as undercooked items or empty serving dishes during busy times. The restaurant generally offers good food, with specific dishes like seafood linguine receiving high praise. Room service meals are often noted as delicious and well-priced. The bar areas, including Harry's Bar and Chester's Bar, are appreciated for their cozy ambiance. Conversely, some guests reported limited restaurant hours, particularly for lunch, and occasional staffing issues leading to bar closures or limited menus. Service at the restaurant and bar sometimes received criticism for being slow or inattentive, and some found the food quality inconsistent or drinks expensive.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. It is praised for its convenient proximity to the airport and its easy access to the Brisbane River walk, which is popular for jogging, walking, and cycling. Many guests appreciate being within walking distance of the Breakfast Creek Hotel, a well-known local establishment. While not in the heart of the city, the hotel is considered well-located for those attending events at the Brisbane Showgrounds or needing access to the international cruise terminal. Public transport accessibility receives mixed reviews; some find it far from train stations and ferry terminals, requiring a 20-30 minute walk, while others note convenient bus stops nearby or easy access via taxi and ride-sharing services to the city center. Onsite parking is available and generally described as secure and easy to access, though it comes at an additional cost.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the welcoming demeanor of the reception team, often describing them as going above and beyond to assist with requests, such as early check-ins or luggage handling. The check-in and check-out processes are generally reported as easy and efficient. Housekeeping staff are also commended for their attentiveness and for maintaining clean rooms. However, some guests reported isolated incidents of unhelpful or rude reception staff, particularly concerning room requests or issues with billing. There were also mentions of inconsistent service in the dining areas, with some staff appearing disinterested or overwhelmed, leading to delays in service or issues with orders. Despite these isolated concerns, the overall sentiment is that the staff are a significant asset to the hotel.

Additional Information
Guests should be aware of certain policies and features that impact their stay. A security deposit is required upon check-in, which some guests found was charged rather than held, leading to delays in refunds. The hotel advertises a pet-friendly policy, but guests report significant additional charges for pets, with some feeling the policy is misleading or overly expensive. While the hotel offers room service, some guests noted that the service hours were shorter than advertised or that the online ordering system was unreliable. There were also mentions of a destination fee or similar charges that were not always clearly communicated upfront. Some guests appreciated the provision of bathrobes in the rooms and the availability of umbrellas, though the latter was not consistently mentioned. The hotel's decor, described as a blend of classic and modern, contributes to a unique ambiance, though some found it dated.