W Hollywood

This hotel offers a vibrant and modern experience, distinguished by its recent extensive renovations and a stunning rooftop pool that provides breathtaking views of the city. Guests consistently praise the hotel's chic, updated interiors and the exceptional service provided by its staff, creating a memorable stay. It is an ideal choice for sightseers looking to explore Hollywood's iconic attractions, business travelers seeking a convenient and well-appointed base, and leisure travelers desiring a sophisticated and lively atmosphere. The hotel's commitment to a refreshed aesthetic and attentive guest care makes it a standout option in the area. To enhance your stay, consider inquiring about room location to ensure a quieter experience, as some guests noted potential noise from the busy surroundings or internal areas, and be sure to explore the various amenities covered by the destination fee, such as access to the impressive rooftop area and other local perks.

Facilities & Amenities
The hotel's rooftop pool is a significant highlight, frequently praised for its stunning views and vibrant atmosphere, making it an ideal spot for relaxation or a lively "pool day." Guests appreciate the availability of cabanas and the overall positive vibe of this area. The hotel's lobby and bar areas are also consistently commended for their beautiful, modern design and comfortable lounge seating, providing inviting spaces for guests to socialize and unwind. For convenience, the hotel offers texting options for guest requests, which many found very useful for quick assistance. While Wi-Fi is available throughout the property, some guests reported occasional inconsistencies with its functionality. Additionally, the hotel provides a well-equipped gym for those wishing to maintain their fitness routine. A notable feature is the destination fee, which includes valuable perks such as tickets to local attractions, fitness classes, and a drink credit, adding perceived value to the overall stay.

Cleanliness & Room Comfort
Guests largely commend the hotel for its meticulously clean and modernly designed rooms, often highlighting the recent renovations that have created a chic and comfortable ambiance. Many found the beds exceptionally comfortable, ensuring a restful sleep. However, feedback on noise levels is mixed; while some rooms are described as quiet, several guests reported issues with thin walls, elevator noise, and sounds from the hallway, impacting their peace. A recurring point of contention is the absence of coffee makers in the rooms, which many guests wished were provided. Some unique room features include translucent bathroom doors and electronic window blinds. While some rooms offer desirable city views or even glimpses of the Hollywood sign, others noted obstructed or limited views.

Dining & Food Quality
Feedback on the hotel's dining options is quite varied, presenting a mixed experience for guests. The breakfast served in the hotel restaurant generally receives positive remarks for its quality and good service, with some guests considering it among the best they've experienced at similar properties. However, the overall restaurant menu and food quality receive more polarized reviews; some guests found the offerings limited, overpriced, or even inedible, leading them to advise against dining there for main meals. Conversely, the bar area is frequently praised for its inviting atmosphere, stylish decor, and good drink selection, making it a popular spot for guests to socialize and enjoy an evening out. While some found the food "decent" for a quick bite, others were significantly disappointed, highlighting a need for greater consistency in the culinary experience.

Location & Accessibility
The hotel boasts an excellent central location in Hollywood, making it highly convenient for guests to access major attractions such as the Walk of Fame, the Chinese Theater, and the Pantages Theater, which is directly across the street. Its proximity to a Metro station also offers easy access to other parts of the city. However, the immediate surrounding area is described as very busy and not always quiet, with some guests noting the presence of homelessness. Parking is a significant topic, with the hotel primarily offering valet service which is consistently noted as very expensive, though some guests found it efficient. Alternatives like a public parking garage across the street are mentioned as a more affordable option.

Staff & Service
The hotel is widely praised for its exceptional staff and service, with numerous guests highlighting the friendly, welcoming, and helpful demeanor of the team across all departments, from valet and front desk to housekeeping and concierge. Many reviewers describe the service as "Ritz-level quality," noting staff's willingness to go above and beyond to ensure a comfortable stay. The check-in process is often described as quick and efficient, and guests appreciate the proactive communication, including daily check-ins via text. While the vast majority of feedback is positive, a few guests reported isolated instances of unhelpful or rude interactions, particularly with some front desk or security personnel. However, the hotel's ability to resolve issues quickly and professionally, as demonstrated by specific examples of staff problem-solving, consistently leaves a strong positive impression.

Additional Information
Guests should be aware of the hotel's destination fee, which is a recurring point of discussion; while it includes various perks like attraction tickets and credits, some guests found its explanation unclear at check-in and reported issues with billing accuracy, including unexpected charges. For loyalty program members, particularly those with elite status, there's mixed feedback regarding suite upgrades, with many noting they are difficult to obtain despite the hotel's efforts to accommodate. The hotel is known for hosting events, including lively parties with music that can sometimes be heard in guest rooms, extending late into the night, which some guests found disruptive. Additionally, some guests have reported isolated but significant issues such as unexpected reservation cancellations or concerns regarding valet service and potential vehicle damage, emphasizing the importance of clarifying all details upon arrival.