W Hong Kong

This hotel is celebrated for its stunning rooftop pool on the 76th floor, offering breathtaking views that create a truly memorable experience. It is ideally suited for business travelers due to its unparalleled connectivity to major transport hubs, and for sightseers and couples who appreciate a stylish, modern ambiance and exceptional service. The hotel's direct access to a large shopping mall and various transit options makes it incredibly convenient for exploring the city. Guests consistently highlight the attentive and personalized service provided by the staff, who frequently go above and beyond to enhance stays, especially for special occasions. To maximize your visit, consider requesting a room with a harbor view for spectacular vistas, and take full advantage of the hotel's seamless integration with the public transportation network for effortless city navigation.

Facilities & Amenities
The hotel offers a range of impressive facilities, with the rooftop pool on the 76th floor being a standout feature, providing incredible views and a unique setting for relaxation. Guests also appreciate the well-equipped fitness center, which includes a hot jacuzzi, sauna, and steam room, though some have noted these wellness facilities can occasionally be busy or undergo maintenance. The hotel's design is consistently praised for its modern and stylish aesthetic, extending from the lobby to the guest rooms. Guests benefit from super-fast Wi-Fi throughout their stay, ensuring connectivity. Additionally, the provision of a complimentary Android phone for use around the city is a thoughtful touch, enhancing convenience for exploring. While the overall design is highly regarded, a few guests have found the elevator system to be somewhat complex.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean and well-maintained, contributing to a comfortable stay. The accommodations are described as spacious and feature a modern design, with many offering stunning harbor views that enhance the overall experience. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep. While most reviews highlight the positive aspects of room comfort, some guests have noted minor issues such as a persistent unpleasant smell from toilet drains in a few rooms, or an unstable water temperature in the shower. A few reviews also mentioned that some rooms, despite being well-kept, are starting to show signs of wear and tear, suggesting a need for updates in certain areas.

Dining & Food Quality
The hotel's dining options receive high acclaim, particularly the breakfast buffet at "The Kitchen," which is frequently described as excellent, rich, and offering a wide variety of high-quality options, including both Western and Asian selections. Guests consistently find the breakfast to be delicious and well worth the experience, though it can get busy on weekends. The hotel's restaurants are also praised for their amazing food quality. The WOOBAR is a popular spot, known for its creative cocktails and vibrant atmosphere, often featuring electronic music. The Wet Deck bar by the pool also offers a pleasant setting for drinks. Guests appreciate the quick and efficient room service, and the afternoon tea is noted for being delicious, adding to the comprehensive culinary experience.

Location & Accessibility
The hotel boasts an exceptional location, offering unparalleled accessibility for travelers. It is directly connected to Kowloon Station, providing seamless access to the Airport Express for quick transfers to the airport, and the High-Speed Rail to mainland China. This integration with major transport hubs makes it incredibly convenient for both international and regional travel. The hotel is also situated directly above the Elements Mall, a large luxury shopping center offering extensive dining and retail options. Guests appreciate being within walking distance of cultural attractions like the M+ Museum and the Palace Museum in the West Kowloon Cultural District. While its immediate vicinity is highly convenient, some guests note that reaching other central areas of the city often requires a short taxi or MTR ride.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, with guests frequently describing the team as excellent, professional, friendly, and attentive. Many highlight how staff members go above and beyond to ensure a memorable stay, often anticipating needs and providing personalized assistance. The check-in and check-out processes are noted for being quick and seamless. Guests particularly appreciate the hotel's efforts in arranging special surprises for birthdays and anniversaries, including room decorations, complimentary cakes, and upgrades. Specific examples of exceptional service include efficient luggage handling, proactive assistance with travel arrangements, and meticulous attention to detail from housekeeping, such as neatly arranging personal belongings. The overall impression is one of genuine care and warm hospitality, making guests feel truly valued.

Additional Information
The hotel's distinctive modern and stylish design creates a unique "lifestyle" atmosphere, with the lobby often described as having a "nightclub" vibe, appealing to those seeking a contemporary and vibrant experience. While the hotel is generally well-maintained, some guests have observed that certain facilities, such as the pool area, occasionally undergo maintenance, which can impact availability. Despite its age, the hotel's upkeep is commendable, though a few areas show signs of wear and tear. For guests who are Marriott loyalty program members, the hotel is noted for honoring rewards program benefits, including room upgrades and complimentary breakfast. The hotel also provides a complimentary Android phone for guests to use during their stay, offering convenient access to local information and connectivity.