Quality Hotel City Centre

The hotel is highly regarded for its modern, clean, and spacious rooms, particularly those located in its newer sections, offering a comfortable and quiet retreat despite its convenient position just off the main highway. This makes it an ideal choice for road trippers seeking a convenient and restful stopover, as well as families who appreciate the ample space, including multi-bedroom townhouses, that facilitates a comfortable group stay. Business travelers also find it well-suited for work trips due to the quiet environment conducive to rest and productivity, complemented by professional service. Guests consistently highlight the hotel's commitment to cleanliness, the exceptional comfort of its beds, and the friendly, helpful demeanor of its staff. To enhance your stay, consider requesting a room in the newer extension for the most updated accommodations, and it is advisable to confirm restaurant operating hours as they can vary.

Facilities & Amenities
Guests appreciate the range of facilities available, enhancing their stay. The hotel offers a spa for relaxation and a well-equipped gym with a good selection of free weights, a treadmill, rower, bike, and cable machine, catering to fitness needs. The pool area is frequently praised as beautiful and inviting, providing a refreshing escape, especially after a long journey. For electric vehicle owners, the availability of EV charging is a significant convenience, with some guests thrilled to find it complementary. Rooms are generally well-appointed with fridges and basic cooking facilities, though some note the absence of a microwave in all rooms. Free Wi-Fi is available, and the presence of an elevator in some sections is appreciated, though not all areas have one. Some larger accommodations, like townhouses, also include a washing machine and dryer, adding to guest convenience.

Cleanliness & Room Comfort
Guests generally commend the hotel for its high standards of cleanliness and the overall comfort of its rooms. Many describe their accommodations as spacious, modern, and freshly renovated, contributing to a pleasant stay. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep, though a few found them too soft or firm, indicating personal preference. While most reviews highlight the cleanliness of the bathroom, some guests reported issues such as a slight urine smell, cockroaches (especially when the floor was wet), or dirty tissues and dust under the bed. Noise levels receive mixed feedback; some rooms are noted as quiet, while others experience disturbances from thin walls, water running in adjacent units, traffic noise from the highway, or even noisy kids in passageways. Amenities like air conditioning, heating, and toiletries are generally well-regarded, though some found the shower head design problematic or the toilet continuously running.

Dining & Food Quality
Feedback on dining options is quite varied, with many guests expressing disappointment regarding the restaurant's operating hours. Several reviews mention the restaurant being closed on weekends or specific evenings, which was inconvenient for those hoping to dine on-site after a long day of travel. When open, the restaurant receives positive comments for its fabulous meals, good menu choice, and creative chef, with some recommending the evening dining experience. However, the breakfast service garners mixed opinions; while a continental buffet with a good range of options is available, some guests found it overpriced or wished for a hot breakfast option. A few guests noted issues with room service quality, describing dishes like dry fish. The bar service was mentioned as being slow by some. Overall, the quality of food is appreciated when available, but the limited accessibility of dining services is a recurring concern.

Location & Accessibility
The hotel's location is a significant advantage for many guests, being conveniently situated just off the Pacific Highway, making it an excellent stopover point for road trips. Despite its proximity to the main road, many rooms are noted as surprisingly quiet, thanks to features like double-glazed windows. The hotel boasts a central location, allowing for easy walking distance to the CBD, local shops, and various restaurants and cafes. While some guests found it a bit far to walk to the town center or harbor, its accessibility to major routes is highly valued. Parking receives mixed reviews; many found it convenient and ample, including on-site and street parking, while others reported scarce parking spaces, a sloped lot, or a tight driveway. The ease of access to and from the highway for further travel is a consistent positive.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome received at reception, noting the easy check-in and check-out processes. Many reviewers commend specific staff members for going above and beyond, such as assisting with key card issues, resolving hot water problems, or promptly returning forgotten items like credit cards. The attentive service provided by the team, including housekeeping which is noted for consistency in room makeup and dishware cleaning, significantly contributes to a positive guest experience. Even when issues arise, the staff are described as accommodating and quick to offer solutions, demonstrating a strong commitment to guest satisfaction. Their willingness to assist with various requests and provide local information is frequently appreciated.

Additional Information
Guests should be aware of a few specific details that enhance or impact their stay. The hotel operates a cashless policy, which some guests noted. For those seeking to minimize environmental impact, the hotel offers a discount if guests opt out of daily housekeeping services. The hotel is part of the Choice Hotels group, and some guests appreciate the rewards program benefits. Specific room types, such as the accessible rooms, are highlighted for their thoughtful design, including roll-in showers, grab rails, and sensor lights. While generally quiet, some guests reported noise from construction or excavation work occurring near their rooms, particularly in the mornings. The hotel also features wireless charging in some rooms, a modern convenience. Some guests mentioned a credit card surcharge upon booking.