Royale Signature Hotel

The hotel is frequently noted for its spacious rooms, often featuring a bathtub, which many guests, particularly families with children, find enjoyable and a highlight of their stay. Its central location near a major shopping mall and local attractions also makes it a convenient choice for sightseers and explorers. While the hotel offers good value for money, especially for budget-conscious travelers, recurring feedback highlights significant issues with cleanliness and maintenance, alongside a strict "no outside food" policy. To ensure a smoother experience, guests are advised to be aware of the hotel's policy regarding outside food and to promptly check the functionality of in-room amenities like hot water upon arrival.

Facilities & Amenities
Guests frequently comment on the generous size of the rooms, often equipped with a bathtub that proves popular, especially for children. The comfortable beds and a variety of pillows are consistently praised, contributing to a restful sleep. Many rooms also feature a TV with multiple channels, which is appreciated. While the hotel provides ample parking and some rooms include an iron board, several guests express disappointment over the absence of key leisure facilities such as a swimming pool and a gym. Common complaints also include issues with the air conditioning, which can be loud or ineffective, and the functionality of in-room fridges, which are sometimes described as wine chillers rather than proper refrigerators. Some older fixtures, like touch buttons and water dispensers, are noted as being non-functional or absent.

Cleanliness & Room Comfort
Cleanliness and room comfort receive mixed, but often critical, feedback. While some guests find their rooms adequately clean, a significant number report issues such as dirty rooms, dusty carpets, sticky floors, and visible hair or grime in various areas. The bathrooms are a particular point of concern, with frequent mentions of mold, clogged toilets, and leaking bathtubs. Reports of stained bedsheets and even bed bugs are alarming. Many guests experience problems with inconsistent hot water or a complete lack of it, making showers uncomfortable. The air conditioning is often described as either not cold enough or excessively loud, impacting sleep quality. Furthermore, some rooms are noted to have unpleasant smells, which some guests believe are masked by strong perfumes.

Dining & Food Quality
Feedback on the hotel's dining options, particularly the breakfast buffet, is varied. Many guests describe the breakfast spread as basic or having limited variety, suggesting it could be improved with more appealing options. While some found the food quality to be sufficient and tasty, others expressed disappointment, noting that dishes were sometimes tasteless or unappetizing, such as stale bread or poorly prepared local items. The coffee house food is generally considered fair. Guests also frequently mention that in-room dining options are available but can be expensive, which becomes a more significant point given the hotel's strict policy against bringing in outside food.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of the Aman Central mall and close to the Alor Setar Tower. This proximity provides convenient access to a wide array of local food options, including hawker centers and restaurants, making it ideal for those who enjoy exploring local cuisine. The hotel is situated in a relatively quiet part of town, contributing to a peaceful stay. Ample parking is available, though it can become crowded during peak times, and some guests note that the open car park can experience minor flooding during heavy rain. Overall, its strategic position makes it a good base for exploring the city.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in process and the willingness of the team to assist with various requests. The responsive maintenance staff are often commended for their promptness in addressing issues. Some guests even reported receiving complimentary room upgrades, which enhanced their experience. However, a few isolated incidents suggest inconsistencies, with some guests finding certain staff members unhelpful or experiencing issues with the key card system that required frequent assistance from the front desk. Despite these minor points, the overall sentiment towards the service provided is largely positive.

Additional Information
A highly contentious and frequently mentioned aspect of the hotel is its strict no outside food policy, which prohibits guests from bringing food or drinks into their rooms, with potential fines ranging from RM200 to RM500. This policy is a significant point of frustration for many, especially families with children. Guests should also be aware that the hotel is perceived as being of a certain hotel age, with many reviews suggesting it is run-down and in need of significant renovation needs, including repainting the exterior. Other notable details include a required deposit upon check-in, a fee for requesting an extra towel, and a late checkout penalty. Some rooms are noted to have unusual layouts due to concrete pillars, and a few guests found the glass bathroom walls to be awkward.