The Leverage Business Hotel - Bandar Baru Mergong

The hotel's most notable feature is its strategic location, offering unparalleled access to a vibrant local food scene and essential amenities, making it a highly convenient choice for budget-conscious travelers and food enthusiasts. Guests frequently commend the hotel for its overall value, providing comfortable accommodations at an affordable price. It is particularly well-suited for short-stay guests and business travelers seeking practicality and ease of access. While many appreciate the general cleanliness and the comfort of the beds, some reviews highlight inconsistencies in room maintenance and occasional noise disturbances. The staff generally receives praise for their friendliness and efficiency, though a few guests have reported less than ideal service interactions. To ensure a more comfortable stay, guests might consider requesting a room away from high-traffic areas to minimize noise, and be prepared for potential challenges in finding parking during peak daytime hours.

Facilities & Amenities
The hotel provides a range of practical facilities designed for guest convenience. Guests generally find the Wi-Fi signal to be adequate, though some report slower speeds during peak evening hours or occasional connectivity issues. A notable amenity is the presence of a water dispenser in the lobby, allowing guests to refill their bottles, which is a thoughtful touch. For those needing to refresh their wardrobe, ironing facilities are available, typically located in a common area on the corridor. The air conditioning units are generally effective and provide a cool environment, though a few guests have experienced issues with noise or leaks. While hot water is available, some reviews indicate inconsistencies in pressure or temperature. The rooms are equipped with a TV, though channel selection can be limited, and some guests noted signal problems. A unique aspect of the room design, frequently mentioned, is the sink being located outside the main bathroom, often near the entrance. However, a common point of feedback is the absence of a mini-fridge in the rooms, which some guests found inconvenient, especially during hot weather.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the tidy and neat appearance of the rooms. The beds and pillows consistently receive high marks for being exceptionally comfortable, ensuring a restful night's sleep for most visitors. However, some guests have reported specific cleanliness issues, including cockroaches in rooms, stains on bedsheets, or a persistent stale cigarette odor that permeates some areas. The room size is frequently described as compact or small, which can limit space for luggage or personal belongings, and some guests found it challenging to perform prayers comfortably within the room. Noise levels are a recurring concern, with reports of sound easily traveling from adjacent rooms, corridors, or even from the hotel's external environment, impacting sleep quality for some. While hot water is available in the bathroom, a few guests noted issues with stagnant water in the shower area. Basic amenities like a kettle and bottled water are provided, but the lack of a mini-fridge is a common observation.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy reach of numerous conveniences. It is strategically positioned near the Lotus hypermarket, making it simple for guests to acquire groceries or other necessities. The surrounding area is a vibrant hub for food enthusiasts, boasting an abundance of food stalls, food trucks, and diverse restaurants within walking distance, ensuring a wide array of dining choices at any time. Additionally, the presence of 7-Eleven and various banks further enhances its practicality. While parking is available and generally free, guests frequently note that finding a space can be challenging during peak daytime hours due to the popularity of nearby shops and businesses, though it becomes much easier in the evenings. The hotel also offers good accessibility to public transport, with guests mentioning the ease of getting ride-sharing services like Grab.

Staff & Service
The staff at the hotel generally receive positive remarks for their friendliness and helpfulness, contributing to a pleasant stay for many guests. The check-in and check-out processes are frequently described as fast and easy, allowing for a smooth arrival and departure experience. Guests appreciate the cooperative and polite demeanor of the front desk team, with many highlighting their overall attentive service. However, some reviews indicate inconsistencies in service quality. There are instances where staff were perceived as unresponsive to calls, moody, or lacking initiative, such as not assisting guests with specific needs. Housekeeping service also received mixed feedback, with some guests reporting that their rooms were not cleaned or towels replaced despite requests. These isolated incidents suggest that while the majority of interactions are positive, there can be variations in the level of service provided.

Additional Information
Guests should be aware that the hotel has been undergoing ongoing renovation work, which some found disruptive due to associated noise, dust, and a new paint smell in rooms, and noted that this was not communicated in advance. This renovation has also led to concerns about safety hazards in corridors. A tourist tax of RM10 per night is applied, which guests should factor into their budget. Interestingly, the hotel does not require a safety deposit upon check-in. A unique and somewhat concerning feature mentioned by a few guests is the presence of interconnecting room doors between some accommodations, which raised privacy and security questions. Furthermore, despite a non-smoking policy, there were reports of guests smoking in their rooms, causing cigarette odors to spread to other areas. Housekeeping issues, such as ignored "make up my room" tags, were also noted by some guests.