C Hotel

The hotel's most notable feature is its inviting swimming pool, which proves to be a significant draw, particularly for families with children seeking a refreshing and enjoyable escape. Guests frequently commend the hotel for its affordable pricing, making it an attractive option for those on a budget. Its strategic location near local amenities and eateries is another key highlight, providing convenience for guests. The generally friendly and helpful staff also contribute positively to the overall guest experience. This hotel is well-suited for budget travelers, families looking for a pool-inclusive stay, and sightseers or business travelers who prioritize easy access to local shops and dining options. To enhance your stay, it is advisable to inquire about the pool's cleanliness upon arrival, as its condition can sometimes vary, and to be mindful of the limited parking availability, especially during peak times.

Facilities & Amenities
The hotel offers a range of facilities, with the swimming pool being a primary attraction, often praised for its suitability for both adults and children, though some guests have noted occasional issues with its cleanliness. A badminton court is also available, providing an additional recreational option. While Wi-Fi is generally reliable, the absence of a lift is a significant drawback, particularly for guests staying on upper floors or those with heavy luggage, requiring them to use stairs. Many rooms lack a refrigerator, which some guests find inconvenient. Feedback on air conditioning is mixed, with some finding it sufficiently cool while others report it not being cold enough or lacking a remote control. Guests appreciate the availability of shared facilities like an iron and a water dispenser on each floor, along with a vending machine in the lobby. However, parking space is often limited, causing inconvenience for drivers.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While some guests describe their rooms as clean and comfortable, others report significant issues, including dirty floors, dusty surfaces, and stained bed sheets or blankets. Some rooms have been found with hair on the floor and bedding, and a lack of basic amenities like hand soap. Concerns have also been raised about rusty kettles and power supply problems in certain rooms. The air conditioning can be inconsistent, with some units not cooling effectively. Room amenities are basic, with some guests noting the absence of a mirror in the main area or a television with limited channels. Noise can be an issue, with reports of loud music from the front desk or disturbances from maintenance work. Additionally, some rooms experience mosquitoes due to gaps in window frames, and the unusual placement of the sink outside the bathroom is a point of contention for some.

Location & Accessibility
The hotel boasts a highly strategic location within Jitra town, making it exceptionally convenient for guests. It is situated within easy walking distance of numerous shops, diverse restaurants, and local amenities such as a Lotus supermarket, a morning market, and self-service laundry facilities. This central position allows guests to easily access various food stalls and dining options, catering to different tastes and meal times. However, a recurring point of concern for some guests is the hotel's proximity to a cemetery, which can be unsettling. Furthermore, while parking is available, the space is often described as limited and can be challenging to secure, especially during busy periods or weekends, leading to guests having to park further away.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests commend the team for being friendly, helpful, and providing good customer service, often going out of their way to assist with needs and inquiries. Specific individuals have been highlighted for their attentiveness and willingness to entertain guest requests. The check-in process is generally described as efficient. However, a notable number of reviews express dissatisfaction with certain staff members, particularly at the reception, describing them as unfriendly, rude, or lacking a welcoming demeanor. There have also been instances where complaints, such as noise disturbances from the front desk playing loud music late at night, were not addressed promptly or effectively, impacting guests' comfort and sleep.

Additional Information
Guests should be aware of several operational aspects that may impact their stay. The swimming pool operates under specific hours, typically closing in the evening, and there are rules regarding the number of guests per room allowed to use it, with some reports of public access which can affect crowding. A deposit is required upon check-in, which is refundable. For those needing a later departure, late check-out is available for an additional fee per hour, though extending too far into the afternoon may incur a full day's charge. Some guests have reported issues with the water supply, including instances of brown water in the morning. Additionally, there have been complaints about noise disturbances from ongoing maintenance or drilling work, particularly during morning hours, which can disrupt sleep.