Hotel Grand Chancellor Auckland

The hotel's status as a brand-new, modern property is its signature feature, consistently highlighted by guests for its pristine condition and contemporary design. This makes it an ideal choice for sightseers and business travelers seeking convenience and comfort in the city center. Couples appreciate the quiet, luxurious rooms for a romantic getaway, while solo travelers find the central location and on-site dining options very convenient. Families also benefit from the spacious accommodations and accessibility to attractions. Guests consistently praise the hotel's spotless cleanliness, comfortable beds, excellent breakfast, central location, and friendly staff. To enhance your stay, it is advisable to consider parking options in advance due to limited on-site availability, and to explore the hotel's unique pillow menu for a personalized sleep experience. Many guests also recommend taking advantage of the hotel's eco-cleaning option, which offers a voucher for reduced housekeeping services.

Facilities & Amenities
Guests consistently commend the hotel's modern facilities & amenities. The gym is noted as well-equipped, featuring treadmills and free weights, and offers the added benefit of stunning city views from its top-floor location. Wi-Fi connectivity is generally reliable and strong throughout the property. In-room amenities are thoughtfully provided, including a mini-fridge, kettle with tea and fresh milk, and in some rooms, a capsule espresso machine. The hotel also offers a unique pillow menu, allowing guests to customize their sleep comfort. While most rooms are equipped with effective air conditioning, a few guests reported issues with its performance, finding it difficult to reach desired temperatures. A convenient lobby coffee bar and deli are available for quick refreshments. Rooms also feature large TVs and ample power outlets and USB ports by the bed, adding to guest convenience.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its spotlessly clean and modern rooms, reflecting its recent construction. Guests frequently highlight the exceptional comfort of the beds, often described as "super comfy," complemented by plush pillows and high-quality linens, ensuring a restful night's sleep. Many rooms are noted as spacious, offering ample room to relax. The bathroom facilities are also highly rated, featuring large walk-in showers with excellent water pressure, and providing high-quality toiletries, with some even boasting a luxurious rain shower. Guests appreciate the various city views, including impressive Sky Tower views and harbor views, available from many rooms. Despite its central location, the hotel generally offers good soundproofing, leading to quiet rooms. However, some guests occasionally noted minor street noise or experienced AC issues, finding it less effective than desired. A few also mentioned the design of sliding bathroom doors could impact privacy.

Dining & Food Quality
The hotel's dining & food quality consistently receives high praise from guests. The breakfast buffet is frequently described as excellent and delicious, offering a wide selection of hot and cold dishes. A standout feature is the omelette station, where a friendly chef prepares eggs to order, alongside popular items like fresh fruit, pastries, and unique treats such as mango chia pudding. The on-site restaurant is also well-regarded for its dinner options, with guests commending dishes like steak and fish and chips, noting both the quality of the food and the stylish ambiance, sometimes with views of the Sky Tower. For convenience, room service is available and reported to be fast, hot, and delicious. Additionally, a lobby cafe provides quick and easy access to coffee and snacks. While there is a bar area, some guests noted it might not be open late enough for evening drinks.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of many key city attractions. It is notably close to the Sky Tower and directly across from the SkyCity complex, offering convenient access to entertainment and dining. Proximity to public transport is excellent, with bus stops right outside, including the Skydrive airport bus and the Intercity bus terminal, making city exploration effortless. Guests appreciate being within walking distance of the CBD, waterfront, major shopping areas, and numerous restaurants. While the location is highly convenient, parking is a recurring point of discussion; the hotel has limited on-site options, often requiring guests to use nearby off-site parking facilities, which can be expensive or challenging to secure. However, the presence of a launderette and supermarket nearby adds to the convenience for longer stays.

Staff & Service
The hotel's staff & service consistently receive high praise, with guests frequently describing the team as exceptionally friendly, helpful, and attentive. Many reviewers highlight the warm welcome and professional demeanor of the front desk staff. The check-in process is generally noted as quick and efficient, with staff often accommodating requests for early check-in after long journeys, which is greatly appreciated. While late check-out requests are sometimes granted, some guests reported inflexibility in certain situations. The availability of baggage storage after check-out is a valued service for those with later flights. Guests also commend the housekeeping team for maintaining high standards of cleanliness. The manager is specifically mentioned for being accommodating and effective in resolving guest issues. However, a few guests noted a deposit policy upon arrival, with occasional delays or issues in processing refunds.

Additional Information
As a newly opened hotel, the property benefits from pristine conditions and modern design throughout. Guests can participate in an eco-cleaning program, which offers a voucher for opting out of daily full housekeeping, though some experienced issues with voucher delivery. A notable feature is the excellent soundproofing in rooms, ensuring a quiet stay despite the central urban setting. However, some guests found the strong scent of air fresheners in the lobby to be overwhelming. The hotel's deposit policy upon arrival, which requires a refundable charge, has caused minor inconvenience for a few guests regarding refund processing. There were also instances of hotel name confusion with another property in the city, which guests should be aware of. Additionally, some guests noted that the bar closing time was relatively early, limiting late-evening options on-site. It's also worth noting that for safety and climate control, no windows open in the rooms.