Sun Gardens Dubrovnik

This resort offers a luxurious escape, distinguished by its direct sea access, multiple pools, and extensive facilities, all set against a backdrop of stunning views. It caters exceptionally well to families seeking diverse activities and dedicated kids' amenities, while also providing a serene and romantic atmosphere for couples. Sightseers will appreciate its proximity to the historic Old Town, accessible via various transport options. Guests consistently highlight the resort's overall beauty, cleanliness, and the attentive service provided by most staff members. To enhance your stay, it is advisable to utilize the comprehensive concierge service for planning excursions and to be prepared for the many steps and expansive layout of the property, which might require some walking.

Facilities & Amenities
The resort boasts an impressive array of facilities, including multiple outdoor pools, one of which is an exclusive adults-only pool, alongside a well-maintained indoor pool. The extensive spa area is a highlight for many, featuring various saunas, a spacious jacuzzi, and highly-rated massage therapists. For active guests, there are two fully-equipped fitness centers and gyms, complemented by a comprehensive sports center offering tennis courts, badminton, squash, gaming consoles, and even a rock climbing wall. The beach access provides comfortable sunbeds and clear waters, though it is a pebble beach. Free Wi-Fi is available throughout the property, ensuring connectivity. While convenient, the on-site grocery shop, hairdresser, and general store are noted by many guests for their significantly higher prices compared to external options.

Cleanliness & Room Comfort
Guests generally find the accommodations to be spacious, clean, and well-appointed, often featuring large balconies with appealing views. The comfortable beds and high-quality linens contribute to a restful experience for most. However, some reviews indicate that certain residences appear a bit dated, with issues such as sagging doors, shredded drapes, broken lampshades, and stained bedspreads. A few guests reported uncomfortable mattresses with prominent metal springs. While bathrooms are generally spacious, some have noted design flaws like small shower screens leading to wet floors, clogged sinks, and thin towels. The absence of bedside power plugs and the presence of worn-out robes were also mentioned. Despite these points, noise levels are typically low, allowing for a peaceful stay.

Dining & Food Quality
The breakfast buffet receives widespread praise for its excellence, offering a wide variety of options including an omelet station. Most guests find the food fresh and delicious, though some note that the coffee quality could be improved, and the area can become very busy during peak times. The resort features numerous restaurants on-site, providing diverse culinary choices. While many commend the overall food quality and presentation, a significant number of guests find the dining options to be considerably overpriced, with some describing the food as average or even disappointing for the cost. Limited vegetarian options and small portion sizes are also occasionally mentioned. Room service is generally regarded as efficient and of good quality, and the bar service is appreciated, despite the high prices for drinks.

Location & Accessibility
The resort's isolated location is a key feature, offering tranquility and stunning views away from the city bustle. It is situated approximately 20 to 30 minutes by car from Old Town Dubrovnik. Guests have several options for transportation, including taxi services, Uber (often a more cost-effective choice), and a hotel shuttle, though the latter can be expensive and may have limited availability. A unique and highly recommended option is the boat transfer from the hotel's marina, offering scenic views and a quick route to the Old Town. Free parking is available for those with vehicles. However, the property's design, built into a hillside, means there are many steps throughout the resort, which can be challenging for guests with mobility issues or those traveling with young children in pushchairs.

Staff & Service
The friendly staff at the resort consistently receive high praise for their attentive service and willingness to go above and beyond to ensure a pleasant stay. Many guests highlight their professionalism, helpfulness, and warm demeanor, contributing significantly to a positive experience. The quick check-in process is generally smooth, and the concierge service is frequently lauded as exceptional, providing invaluable assistance with tour arrangements and local recommendations. Housekeeping is often described as thorough and efficient, with frequent towel changes. However, some guests reported inconsistencies, such as a lack of daily maid service despite requests, and isolated incidents of unhelpful or rude staff during check-in or when requesting luggage assistance.

Additional Information
Guests should be aware that the on-site grocery store is notably expensive, with many reviews describing prices as "eye-watering." Similarly, spa treatments are considered by some to be outrageously priced. A recurring theme is the limited evening entertainment on the property, with the resort becoming very quiet after 10 PM, which may not suit all travelers. Some guests have reported issues with ants in rooms, requiring intervention from staff. While the resort offers a rewards program, some members expressed disappointment with the lack of recognition for their status or expected benefits. Additionally, a few guests noted that certain pool areas could be prone to pool slipperiness, advising caution.