Temporesidence Cathedrale

This hotel is ideally situated in the heart of the old town, offering unbeatable access to the city's main attractions, including the Cathedral and vibrant pedestrian streets. Its apartment-style accommodations with well-equipped kitchenettes make it a suitable choice for couples and families seeking a self-catering option, as well as long-stay guests who appreciate the convenience of preparing their own meals. Guests frequently commend the friendly and helpful staff who consistently provide attentive service, from check-in to addressing concerns. While many appreciate the overall cleanliness and comfort of the rooms, some reviews highlight inconsistencies in maintenance and noise levels. To ensure a smoother experience, guests should plan for off-site parking due to limited on-site options and consider requesting a room away from potential noise sources, especially during lively periods.

Facilities & Amenities
Guests consistently praise the well-equipped kitchenette found in each apartment, which includes a dishwasher, fridge, hot plate, kettle, and often a microwave, making self-catering convenient and allowing for comfortable longer stays. Many appreciate the provision of a hairdryer and a small cleaning kit, adding to the home-like feel. The presence of a lift is a welcome convenience, especially for those with luggage or mobility needs, ensuring easy access to all floors. The hotel also offers secure bike storage, which is highly valued by cycling enthusiasts exploring the region. While Wi-Fi is available, some guests have reported it can be slow at times, impacting connectivity. Additionally, laundry facilities on-site are a significant bonus for travelers on longer trips, providing added convenience.

Cleanliness & Room Comfort
Most guests describe their rooms as spacious, functional, and generally clean, often highlighting the comfortable beds and ample space. Many appreciate the quiet atmosphere, especially in rooms facing courtyards, contributing to a restful stay. However, feedback on cleanliness is mixed, with some guests reporting issues such as dust, hair on surfaces, or less than spotless kitchen equipment. A significant number of reviews mention problems with noise from other rooms or outside, indicating inconsistent sound insulation. A recurring concern is the lack of air conditioning, which makes rooms uncomfortably warm during heatwaves, despite the provision of fans. Issues with the shower design, leading to bathroom flooding, and reports of mold or water leaks in some units are also noted, alongside complaints about dim lighting and outdated TVs.

Location & Accessibility
The hotel's central location in the old town is consistently highlighted as its strongest asset, placing guests within easy walking distance of the Cathedral, vibrant pedestrian streets, and numerous shops and restaurants. Guests appreciate being able to explore Bayonne entirely on foot, with the Nive river and its attractions also close by. While the location is ideal for sightseeing, parking is a significant and frequent concern. Guests report that finding a spot is very difficult, often requiring them to use paid parking garages located a 5-10 minute walk away, which can be expensive. The hotel's proximity to public transport and the train station (a 20-30 minute walk) is also noted as convenient for broader travel.

Staff & Service
The friendly staff consistently receive high praise from guests, who describe them as helpful, welcoming, and attentive. Many reviews highlight their professionalism and willingness to assist with various requests, from resolving maintenance issues to providing local information and secure bike storage. The check-in process is generally reported as smooth and efficient, with options for self-check-in outside reception hours, which is appreciated by late arrivals. Guests commend the staff's clear communication and their efforts to ensure a pleasant stay, even when faced with challenges like room issues or specific needs. Despite some initial impressions of staff being less approachable, most guests find them to be very accommodating and dedicated to providing excellent service throughout their visit.

Additional Information
Guests should be aware of the €200 deposit required upon arrival, which some find excessive or unusual, though it is typically refunded promptly. The reception hours are limited, meaning guests arriving or departing outside these times will need to use a key retrieval system, which generally works well but requires prior communication. A unique policy noted by several guests is the expectation for them to handle their own trash disposal upon departure, which some find unexpected for a hotel. There is also a recurring sentiment that the hotel's 4-star rating does not align with the perceived quality or maintenance of the rooms, with some suggesting it feels more like a 2-star property. Furthermore, despite general quietness, some reviews mention significant noise disturbances from parties or loud music, particularly on weekends, impacting sleep quality.