Smile Hotel Shah Alam Seksyen 9

This hotel is highly regarded for its strategic location, placing guests within easy reach of numerous shops, eateries, and essential services. Its cleanliness is consistently praised, contributing to a pleasant and hygienic stay. Guests frequently highlight the comfortable rooms and the friendly staff who enhance the overall experience. The hotel's unique artistic interior design adds a distinctive touch, making it memorable. It is an excellent choice for families seeking convenience, couples on a getaway, and solo travelers looking for a safe and accessible base. Business travelers will also find its central location beneficial. For the most favorable booking options, guests are advised to contact the hotel directly. Additionally, while parking is available, it can be limited during peak hours, so planning ahead is recommended. Confirming late check-out requests upon arrival can also prevent issues.

Facilities & Amenities
The hotel provides essential facilities to enhance guest convenience. An elevator is available, which is particularly appreciated by guests with mobility needs or those carrying luggage. Wi-Fi connectivity is offered, with many guests finding it stable and reliable, though some have experienced occasional slowness or difficulty connecting. Each room is equipped with a television, although feedback indicates that channels are limited and some units may not function optimally. An iron is provided in the room for guest use, a feature many find convenient, though some have reported issues with its functionality. A water dispenser is conveniently located in the hallways, offering easy access to drinking water. While some rooms include a kettle, others do not, leading to mixed expectations. Guests frequently note the absence of a proper place to hang towels in the bathroom, and some express a desire for complimentary coffee or tea sachets, tissues, and toothbrushes or toothpaste to be consistently provided.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the rooms and toilets, often describing them as spotless and well-maintained. However, many reviews indicate that the room size can be quite small, particularly for family accommodations, which may limit space for movement or prayer. Feedback on bed comfort is mixed; while some guests find the beds comfortable and conducive to a good night's sleep, others report them being too hard, dented, or having noticeable springs, leading to discomfort. Noise levels are a recurring concern, with guests frequently mentioning sounds from outside traffic, honking, or conversations from adjacent rooms, indicating a lack of effective soundproofing. The air conditioning receives varied comments; some find it sufficiently cold, while others report it not cooling effectively or producing rattling sounds. The unique artistic designs on the walls are often highlighted as a pleasant aesthetic touch. Regarding towels, some guests appreciate their thickness and absorbency, while others find them to be on the smaller side.

Dining & Food Quality
The hotel does not feature its own in-house dining options, but its prime location is a significant advantage for guests seeking diverse culinary experiences. Reviews consistently highlight the abundance of food choices available within easy walking distance. Guests can readily find numerous food stalls, local mamak stalls, and a wide variety of restaurants catering to different tastes and preferences. This proximity means that finding meals, from quick bites to more substantial dining, is never an issue, regardless of the time of day. The convenience of having so many eateries nearby is a major draw, allowing guests to explore local cuisine and enjoy meals without the need for transportation. This aspect is frequently praised as a key benefit of staying at this hotel, ensuring guests have convenient access to all their dining needs throughout their stay.

Location & Accessibility
The hotel boasts a highly strategic location in the heart of Shah Alam, making it exceptionally convenient for guests. It is situated within walking distance of numerous essential amenities and attractions. Guests frequently praise its close proximity to Rosyam Mart, a 24-hour supermarket, as well as various laundromats, pet shops, and other supermarkets. The area is also teeming with a wide array of food stalls and restaurants, ensuring easy access to dining options. The hotel is conveniently located near Plaza Alam Sentral mall and Plaza Shah Alam, offering shopping and entertainment opportunities. While parking is available, guests often note that it can be limited directly at the hotel, though ample public parking is usually found in front of nearby shop lots. Some guests have reported that traffic in the area can be heavy at times, particularly during peak hours.

Staff & Service
The hotel consistently receives high praise for its staff and service. Guests frequently highlight the friendly staff who are described as welcoming, polite, and attentive. Many reviews commend the helpful staff for their willingness to assist with inquiries and provide information, contributing significantly to a positive guest experience. The customer service is generally regarded as excellent, with staff often going the extra mile to ensure guest satisfaction. The check-in and check-out process is typically described as easy and quick, allowing for a smooth arrival and departure. While most feedback is overwhelmingly positive, a few isolated comments mention slow service during check-in or noise from maintenance staff, but these are not representative of the overall sentiment. The dedication of the team to providing a pleasant stay is a recurring theme in guest feedback.

Additional Information
For guests seeking specific accommodations, the hotel is noted as Muslim friendly, with some rooms offering space for prayer, and a dedicated surau available on the premises. A key tip for potential guests is that contacting the hotel directly or visiting their official website often provides the most advantageous booking options. The hotel maintains a strict no smoking policy throughout its premises, contributing to the fresh and pleasant aroma often noted in reviews. Guests should be aware that a deposit is typically required upon check-in. While rooms are well-equipped, some guests have noted the absence of a telephone for direct contact with the front desk. Additionally, some reviews mention issues with room access cards, particularly regarding late check-out, so it is advisable to confirm arrangements clearly.