ibis Styles The Entrance

A standout feature of this hotel is its direct internal access to the adjoining Diggers Club, providing unparalleled convenience for dining and entertainment. Guests consistently highlight the hotel's exceptional cleanliness, comfortable beds, and the friendly, helpful staff who contribute significantly to a positive stay. Many rooms offer scenic lake views, enhancing the overall experience. The hotel is particularly well-suited for business travelers seeking a comfortable workspace and easy access to amenities, couples looking for a relaxing getaway with picturesque views, and families who appreciate the spacious rooms and convenient access to the club's facilities. Sightseers also find the central location ideal for exploring the area. To make the most of your visit, consider requesting a room with a lake view to enjoy the beautiful scenery, and be sure to take full advantage of the Diggers Club for its diverse meal options and entertainment.

Facilities & Amenities
A key amenity is the hotel's direct access to the Diggers Club, which many guests utilize for its extensive facilities and member prices on food and drinks. Parking is generally ample, easy, and free, with basement access providing added convenience, though some guests noted limited shaded spots. Wi-Fi connectivity is mostly reliable, though a few experienced poor performance for streaming. The single elevator was sometimes found to be slow. In-room televisions received mixed feedback, with common complaints about limited free-to-air channels and pay-per-view options. Rooms typically lack a toaster or microwave, and the mini-fridge is noted as small, with no cooking facilities. While some rooms have ample power outlets, others found them inconveniently placed. Air conditioning effectiveness varied, with some units not cooling sufficiently or generating noise. However, the blackout blinds are highly praised. The hotel also provides vending machines and offers excellent wheelchair accessible rooms designed with ample space, roll-in showers, and accessible fixtures.

Cleanliness & Room Comfort
The hotel's cleanliness is consistently praised, with guests noting spotless rooms and well-maintained common areas that contribute to a positive first impression. Room size is generally considered adequate, with many finding them spacious for a budget-conscious hotel, including options for families. The beds are a standout feature, frequently described as heavenly, very comfortable, and ensuring a restful night's sleep. However, feedback on pillows is mixed, with many guests needing to request additional ones as only one per person is typically provided. The bathroom facilities are largely positive, offering good space and excellent water pressure in the shower, though some found the layout unusual. Noise levels are a significant point of mixed feedback; while some rooms are quiet, others experienced considerable disturbance from echoing hallways, neighboring guests, or proximity to the club and elevator. In-room amenities are basic, with some guests noting the absence of items like tissues or separate shampoo/conditioner. A few isolated reviews mentioned minor maintenance issues or cleanliness oversights.

Dining & Food Quality
The hotel's breakfast offerings receive very mixed feedback. Most guests found the included continental breakfast to be limited, often consisting of only basic items like toast, cereal, and juice, with no refills, and criticized the coffee quality. However, the breakfast served at the adjoining Diggers Club was generally well-regarded. The Diggers Club itself is overwhelmingly praised for its convenience, offering a wide selection of meals for lunch and dinner, often at member prices for hotel guests. Many guests found the food to be good value and delicious, appreciating the ease of access. However, a notable number of reviews reported negative experiences with the food quality at the club, describing it as very ordinary or terrible, with specific complaints about dirty cutlery, cups, and even hair in food, leading some to cancel their meals there. Beyond the club, guests mentioned other nearby dining options, including a burger joint across the road and local restaurants.

Location & Accessibility
The hotel boasts a highly advantageous location, particularly due to its direct adjacency to the Diggers Club, which provides seamless access to dining and entertainment without needing to go outside. Many guests are delighted by the scenic views from their rooms, especially those overlooking the lake, which significantly enhances their stay. The hotel is conveniently situated near various attractions and landmarks, including Long Jetty, local beaches, and markets, making it an ideal base for exploration. Guests appreciate being within walking distance or a short drive to many points of interest. Parking is widely available and generally free, with easy access, including a basement option, though some noted limited shaded spots. While the immediate surrounding area is primarily focused on the club, most guests found the central location to be excellent for their needs, providing good accessibility to the wider region. However, one review raised serious safety concerns regarding the presence of temporary housing guests in the hotel, which is an isolated but significant point of feedback.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, from providing extra pillows to resolving room issues promptly. The check-in and check-out processes are generally described as easy, quick, and efficient, contributing to a smooth arrival and departure experience. Many reviews commend the staff for their attentiveness and positive attitude, making guests feel valued and well-cared for. However, there are a few isolated but significant negative accounts, including reports of a highly unpleasant interaction with a receptionist, an instance of a room being entered despite a 'do not disturb' sign, and observations of the hotel appearing understaffed during breakfast, leading to delays. Despite these few negative experiences, the vast majority of feedback emphasizes the exceptional quality of the service provided by the hotel team.

Additional Information
Guests should be aware of several unique aspects that contribute to the overall stay. A highly appreciated benefit is the temporary membership to the adjoining Diggers Club, allowing guests to enjoy member prices on food and drinks. For those with Accor loyalty program status, reviews indicate positive experiences, including room upgrades and other perks. The hotel provides welcome amenities like drinks or a card, a thoughtful touch noted by many. A significant point of feedback, though isolated, concerns the hotel's use for temporary or emergency housing, which one guest reported led to safety and security concerns. Regarding in-room amenities, some guests expressed disappointment with the single combined shampoo, conditioner, and body wash dispenser in the shower, preferring separate products. The hotel also features an EV charger that is free to use, though its accessibility to non-guests means it may not always be available. Additionally, one guest reported a negative experience with the hotel's cancellation policy, finding it rigid and unaccommodating even for immediate booking errors.