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In order to supply this free comparison, booking sites pay us a fee when a user clicks on their specific offer. We do not display any offers (including cheaper offers) that do not meet our minimum fee requirements. Cheaper offers may on occasion be available under "More deals" as we request updated offers from online booking sites when you click that button. Learn how trivago works
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Hotel Shangri-La The Marina, Cairns (Cairns, Australia)

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Hotel Shangri-La The Marina, Cairns (Cairns, Australia)

About Shangri-La The Marina, Cairns

Enjoy luxury rooms with private balconies overlooking tropical gardens or the marina at Shangri-La The Marina, Cairns. This plush downtown hotel boasts a sun terrace with outdoor swimming pool. All spacious, air-conditioned rooms feature en suite bathroom with shower, luxury toiletries, slippers, bathrobes, pillow menu and Egyptian cotton sheets. A day bed, tea and coffee-making facilities, satellite TV, safe and minibar all come as standard. Suite and Horizon Club rooms are available. Shangri-La The Marina, Cairns provides free Wi-Fi throughout and accessibility features. It also boasts conference facilities, on-site parking, room service and a business center. Sporty guests can enjoy a gym and table tennis. There are two bars and waterfront dining at The Backyard, serving buffet and a la carte breakfast, all day dining modern Australian cuisine and Australian barbeque. The Pier shopping mall is next door as are departure points for Great Barrier Reef tours. Cairns Airport is 15 minutes’ drive away.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

8.8
trivago Rating Index based on 2477  reviews from:
  • Hotels.com(8.8/10)
  • LocationExcellent  (9.3 / 10)
  • RoomsVery good  (8.3 / 10)
  • ServiceExcellent  (8.7 / 10)
  • CleanlinessExcellent  (8.8 / 10)
  • Value for moneyVery good  (8.2 / 10)

Positive Reviews

positive:

Praise for rooms

Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.

positive:

Positive about service and food

In the main, reviewers said they encountered great service, describing staff as attentive, friendly and helpful, smiley and eager to please. A few critics reported occasional customer service problems such as unmet guest requests or sub-standard complaint handling. Positive opinions were expressed about the restaurant, which served a filling breakfast, Australian wines and modern cuisine against a backdrop of superb bay views.

positive:

Pleasant views and handy central location

Guests noted the excellent views of the bay and mountains from this hotel. Most reviewers appreciated being near the waterfront and shopping and dining options downtown. It was just 15 minutes' walk to Cairns Central Shopping Centre mall and train station. The proximity to the marina and departure terminals for Great Barrier Reef boat tours was a bonus for those in town to experience the region's natural wonders.


Negative Reviews

negative:

Rooms had some critics

Some reviewers thought certain rooms would benefit from refurbishment. There were occasional reports of faulty lights, aging carpets, torn curtains and mold in the bathrooms.

negative:

Late night noise

Some light sleepers said late night noise from a nearby nightclub was audible in certain rooms.

negative:

Doubts over value for money

A few critics questioned whether this hotel represented good value for money when compared to other high-end accommodation, including other Shangri-La hotels, they had experienced. Reports of occasional interruptions to the hot water supply, minor cleanliness issues or and lethargic speeds when using the free Wi-Fi service all contributed to these opinions.


All amenities

Property amenities
  1. Business centre
  2. Café
  3. Entrance Hall/lobby
  4. Express check-in / out
  5. Lift
  6. Gym
  7. Parking
  8. Terrace
  9. Porter service
  10. Hotel bar
  11. Pool bar
  12. Outdoor swimming pool
Accessibility
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Ironing board
  3. Windows that open
  4. Television
  5. Hairdryer
  6. Electric kettle
  7. Air conditioning
  8. Satellite TV
  9. Desk
  10. Small lounge
  11. Telephone
  12. Safe
Sports facilities
  1. Fitness
  2. Horse riding
  3. Tennis court
  4. Diving
  5. Table tennis
For children
  1. Kids stay for free
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check out: 11:00

Contact

Pierpoint Road , 4870 , Cairns , Australia
Telephone: +61 740311411 | Fax: +61 740313226

Frequently Asked Questions about Shangri-La The Marina, Cairns

  • Is there a pool area at Shangri-La The Marina, Cairns?

    Yes, Shangri-La The Marina, Cairns offers 2 pool areas.

  • Are pets allowed at Shangri-La The Marina, Cairns?

    No, Shangri-La The Marina, Cairns doesn’t allow pets.

  • Is parking available at Shangri-La The Marina, Cairns?

    Yes, Shangri-La The Marina, Cairns provides Parking, Accessible parking for guests.

  • Where is Shangri-La The Marina, Cairns located?

    Shangri-La The Marina, Cairns is located in Pierpoint Road, 4870, Cairns, Australia.

  • Which popular attractions are close to Shangri-La The Marina, Cairns?