Punthill Knox

The hotel is highly regarded for its apartment-style accommodation with self-catering facilities and its direct proximity to the gigantic Knox Shopping Centre / Westfield Knox. Many guests find it ideal for long-term stays and families due to the spacious, self-contained units equipped with kitchens and laundry facilities. Its location is a significant draw for shoppers and those needing access to local amenities. While the staff are consistently praised for their helpfulness, feedback on the property's condition and cleanliness is mixed, with some finding it tired and in need of maintenance. Guests appreciate the convenience of having everything needed for a home-like experience. To enhance your stay, consider requesting a room away from the main road to mitigate traffic noise, and be prepared for potential additional parking fees.

Facilities & Amenities
The hotel offers a pool and a gym, though guest feedback on these is varied; the pool is often described as uninviting, dirty, or not heated, and the gym as basic. Many guests appreciate the convenience of in-room laundry facilities, including a washing machine and dryer, along with well-equipped kitchens that feature cooking facilities, a dishwasher, and ample crockery and utensils, making longer stays more comfortable. However, some report issues with missing kitchen items or cleanliness. The Wi-Fi connectivity is a common point of concern, with many guests experiencing unreliable or slow service. Additionally, the televisions in the rooms are frequently noted as being small, outdated, and lacking smart TV capabilities or sufficient channel selection.

Cleanliness & Room Comfort
Guest opinions on cleanliness are divided; while some found their rooms spotless, many reported issues such as dirty carpets, stained walls, mould in bathrooms, and even old food left in fridges. The overall room condition is frequently described as tired, dated, and in need of significant maintenance and refreshment, with visible wear and tear. Bed comfort receives mixed reviews; some guests found the beds very comfortable, while others reported them as too soft, saggy, or old, leading to discomfort. Noise levels are a recurring concern, particularly from traffic noise due to the hotel's proximity to a main road, and sometimes from neighboring rooms. Air conditioning can be problematic, with units being noisy, freezing over, or not adequately cooling bedrooms. Reports of inconsistent hot water supply and unpleasant musty or cigarette smells in rooms and hallways also detract from the stay.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, being directly across from the gigantic Knox Shopping Centre / Westfield Knox, which offers extensive shopping and dining options. This proximity makes it highly convenient for guests seeking retail therapy or a variety of eateries. The hotel is also well-situated for those needing access to Knox Private Hospital and benefits from easy access to main roads and public transport, including Eastlink, facilitating travel around the city. While the location is praised, parking is a frequent point of discussion. On-site parking is available but often comes with an additional daily fee, and some guests reported difficulties finding available spaces, especially during peak times, occasionally having to park off-site.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the quick check-in and check-out processes, noting that reception staff go out of their way to assist with various requests and accommodate schedules. Many appreciate the staff's efforts in resolving issues, such as replacing faulty televisions or addressing room concerns. However, there are some reports of inconsistent housekeeping service, with rooms occasionally not being serviced despite requests, or towels not being replaced. Some guests also experienced challenges with after-hours access due to key card issues or unattended reception, requiring staff intervention. Despite these occasional service lapses, the overall sentiment towards the staff's dedication and positive attitude remains very strong.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals, though some note a significant cleaning fee associated with pets. A recurring issue for some guests involves key card malfunctions, where cards stop working prematurely or after-hours access systems prove unreliable, leading to inconvenience. While late checkout is sometimes accommodated, guests occasionally report a lack of basic amenities in rooms, such as sufficient soap, face washers, or kitchen essentials like salt and pepper, requiring them to request these items. There are also mentions of a destination fee or additional charges for services like parking, which some guests felt were not clearly communicated upfront. The hotel's reception hours are noted as limited, particularly on weekends, which can impact guest support for issues arising outside these times.