Mercure Kooindah Waters Central Coast

The hotel offers a serene and peaceful retreat, with its signature feature being the picturesque golf course views that many rooms overlook, creating a tranquil atmosphere. This makes it an ideal destination for golfers seeking a challenging course and a relaxing stay, as well as families looking for a getaway with ample activities. Couples also find it suitable for a quiet escape. Guests frequently highlight the generally friendly staff and the spaciousness of the accommodations. To enhance your experience, consider requesting a room away from the golf pro shop to avoid early morning announcements, and be aware that room conditions can vary, so communicating preferences upon arrival may be beneficial.

Facilities & Amenities
The hotel provides a range of facilities catering to both relaxation and activity. Guests frequently praise the swimming pools, including both a heated indoor pool and an outdoor pool, which are popular with families and offer ample space for enjoyment. A well-equipped gym and sauna are also available for guest use, contributing to a comprehensive wellness experience. For active guests, tennis courts are easily booked and enjoyed. The convenience of ample parking is consistently noted, with both undercover and open-air options available. However, some guests have reported issues with Wi-Fi connectivity and the functionality of the air conditioning, with reports of units being old, noisy, or leaking. Some also noted that the outdoor spa was not working.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests commend the spacious rooms, describing them as clean, well-appointed, and comfortable, with some highlighting comfortable beds and spotless bathrooms. However, a significant number of reviews indicate concerns about cleanliness, mentioning issues such as mould, spider webs, dusty surfaces, stained carpets and upholstery, and a general musty odor in some areas. The beds also receive varied comments, with some finding them hard or prone to sagging in the middle. While some bathrooms are praised for being super clean and spacious, others are described as dated, lacking basic amenities like shower caps or bathrobes, and having problematic shower-over-bath configurations. Noise levels are generally considered quiet, though some rooms experience early morning disturbances from golf course announcements or noisy air conditioning units.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. The breakfast buffet is often described as having good variety and fresh, flavorful options, with some guests appreciating its ability to cater to allergies. However, many others found the breakfast to be average, overpriced, or lacking in quality, with specific complaints about dry scrambled eggs, limited fruit and juice selections, and occasional understaffing leading to long waits or items running out. The main restaurant is generally praised for its good food quality, with some dishes receiving high compliments, though service can be inconsistent, and some guests desire more menu variety. The bar offers good value and generous portions, but some experienced slow service. Room service is available and noted for its prompt delivery, though some found the portions small for the price.

Location & Accessibility
The hotel's location is a significant draw for many guests, offering a secluded and peaceful environment away from the hustle and bustle of city life. Situated on a golf course, it provides picturesque views and a tranquil setting. Its accessibility is generally praised, being an easy drive from major cities and conveniently located near the highway. While it is a little removed from the main town center, guests appreciate its proximity to local shops and other attractions within a short driving distance. Parking is widely regarded as ample and easy to find, with options for both open-air and undercover spaces, though some guests reported issues with golfers occupying guest parking areas.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the staff's willingness to go above and beyond to ensure a pleasant stay, describing them as courteous, professional, and accommodating. The check-in and check-out processes are frequently noted as seamless, efficient, and positive experiences. While the majority of feedback on service is positive, some guests reported instances of inconsistent service, particularly in the restaurant and bar areas, citing understaffing or slow response times. Housekeeping also received mixed reviews, with some praising their excellent work while others noted issues with replenishment of amenities or overall room cleanliness. Overall, the dedication of the staff is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
The hotel is well-regarded for its family-friendly activities, particularly during holiday periods, offering events such as Easter celebrations, pizza making, arts and crafts, and petting zoos, which are highly appreciated by families with children. The Wildfire Day Spa is a standout feature, consistently receiving glowing reviews for its excellent treatments and professional staff, making it a highly recommended amenity for relaxation. Guests should be aware that pool access often requires a key tag, and some visitors have reported issues with residents interacting negatively with guests, particularly regarding children's use of the pools. While the hotel offers pet-friendly rooms, some guests have noted lingering pet odors. It is also worth noting that some guests experienced issues with the application of membership discounts during peak periods.