The Quarters, an Ascend Collection Hotel

The hotel has undergone an extensive renovation, transforming it into a Hamptons-inspired resort that offers a delightful escape. Guests consistently praise the spacious and clean rooms, along with the beautiful pool and garden area, which serve as a central hub for relaxation. It is an ideal destination for families seeking comfortable accommodations with ample on-site amenities, couples looking for a serene and romantic getaway, and wedding guests benefiting from the convenient on-site venue. The friendly and helpful staff are frequently highlighted for their exceptional service. To ensure a tranquil stay, guests might consider requesting a room away from the main pool or event areas, and it is advisable to plan for food storage as in-room mini-fridges are primarily designed as chillers.

Facilities & Amenities
The hotel boasts a range of on-site amenities that significantly enhance the guest experience. The lagoon-style pool is a major highlight, frequently praised for its cleanliness and suitability for families and children, though some guests noted the water could be too cold or cloudy at times. A relaxing hot tub/spa is also available for guest use. The gardens and grounds are meticulously maintained, providing picturesque and serene spaces for guests to unwind. Free Wi-Fi is available throughout the property, ensuring connectivity. Additionally, the premises host a variety of convenient services, including a hair and beauty place, a massage place, a florist, and a gift shop, offering diverse options for personal care and shopping. A kids' play area further adds to the family-friendly appeal.

Cleanliness & Room Comfort
Most guests commend the spacious rooms and their consistent cleanliness, often noting the modern and tasteful decor that creates a calming coastal ambiance. The beds are widely described as exceptionally comfortable, contributing to a restful night's sleep, though a few found them to be too soft. Many rooms feature private balconies or patios, offering pleasant views of the gardens or pool area. Standard in-room amenities typically include efficient air conditioning, a coffee machine with pods, and a microwave. While the bathrooms are generally well-regarded, often recently renovated with good shower pressure and sometimes a bathtub, some older bathrooms were noted, and isolated reports mentioned issues like mold or broken toilet seats. Noise from other guests or on-site events can occasionally be heard, particularly in rooms near the pool or reception. A common point of feedback is the mini-fridge, which is often described as a chiller or wine fridge and not cold enough for adequate food storage.

Dining & Food Quality
The hotel offers convenient on-site dining options, including a popular cafe known as The Pantry and a dedicated restaurant, often referred to as The Gilded Anchor or Captains Table. The cafe receives high praise for its breakfast and lunch offerings, with guests enjoying the fresh food, quality coffee, and pleasant atmosphere. The restaurant is also generally well-regarded for its food quality and diverse menu, with many guests enjoying their dinner experiences. However, some guests reported issues with the restaurant being unexpectedly closed, particularly on holidays, or with specific dishes not meeting expectations. A bar area is available, though some found it less inviting if not dining.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for those attending events at the adjacent wedding venue. It offers easy access to nearby attractions, being a short drive to popular areas like Terrigal, The Entrance, and Shelly Beach. While situated on a main road, the property is set back, and rooms are generally quiet, minimizing traffic noise. The beach is within walking distance, though guests note the walk can be hilly. Ample parking is available on-site, making it convenient for guests with vehicles. Some guests noted initial confusion with the address, as it is located in Forresters Beach despite sometimes being listed under a different nearby suburb.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and politeness. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or room changes. Communication from the team, especially prior to arrival, is often appreciated. While most experiences with housekeeping are positive, some guests reported inconsistencies, such as rooms not being serviced daily or amenities not being replenished. The staff's overall attentiveness and commitment to guest satisfaction are recurring themes, contributing significantly to a positive stay, even during unexpected local events.

Additional Information
The hotel is a popular choice for weddings due to its on-site venue, and guests should be aware that events can sometimes lead to noise in nearby rooms, particularly on weekends. A notable point of feedback is the lack of a proper freezer in the in-room mini-fridges, which are primarily designed as chillers for beverages. Guests also mentioned the absence of plates, bowls, or cutlery in the rooms, which can be inconvenient for those wishing to prepare simple meals or snacks. The pool closing time of 7 PM was a point of contention for some, as was the policy of not providing pool towels. There were isolated reports of booking and pricing discrepancies, with guests advised to regularly check rates. Some guests also noted that the hotel does not accept cash payments.