Highlander Hotel Bar Kitchen Rooftop

The hotel is often noted for its on-site restaurant which provides convenient and quality dining, and for the in-room spa baths available in some accommodations, offering a relaxing feature for guests. It serves as a practical choice for families seeking spacious rooms and child-friendly breakfast options, as well as for couples looking for a relaxing getaway with the added luxury of a spa bath. Business travelers and sightseers also find the location convenient for their activities and appointments. While many guests appreciate the hotel's cleanliness and the friendly staff, recurring themes indicate that some areas of the hotel, particularly the rooms, are outdated and could benefit from renovation. Guests frequently mention issues with noise levels and light intrusion in rooms. To enhance your stay, it is advisable to request a room away from the main road or designated smoking areas, and be prepared for a security deposit upon check-in, which may take several days to be refunded.

Facilities & Amenities
Guests generally find the hotel's facilities to be adequate, though a consistent theme in reviews highlights that they are looking tired and could benefit significantly from modernization. While the hotel provides necessary amenities, their condition often reflects an older establishment that is awaiting comprehensive updates to meet contemporary standards. The hotel is equipped to host events, with function facilities available upstairs, which guests have found convenient when attending on-site gatherings, appreciating the ease of having all services in one location. However, specific feedback on a general spa facility indicates it may not be user-friendly for all guests, particularly seniors, due to its design and safety concerns, including loose handrails and multiple levels. This suggests that while some amenities are present, their functionality and accessibility might be limited for certain demographics.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, finding rooms generally well-maintained. However, the overall impression of room comfort is mixed, with many noting the decor is outdated and in need of renovation. While some rooms boast renovated bathrooms that are appreciated for their spaciousness and modern fixtures, others report issues like mold, noisy fans, or inadequate lighting. The beds receive varied feedback, with some finding them comfortable, while others describe them as hard, old, or having sunken mattresses, impacting sleep quality. A key feature in many rooms is the in-room spa bath, often lauded for its size and powerful jets, though some guests encountered issues with non-working jets or leaky plugs. Noise levels are a frequent concern, stemming from street traffic, alarms, or thin walls allowing sounds from adjacent rooms. Additionally, light intrusion from outside, due to ill-fitting blinds or un-coverable glass blocks, often disrupts sleep. Basic amenities like a bar fridge and coffee/tea supplies are provided, but some rooms lack a microwave or sufficient hanging space.

Dining & Food Quality
The on-site restaurant and bistro receive consistent positive feedback, with many guests praising the food quality and meal variety. The menu is described as offering a good selection, blending comforting home-style dishes with more stylish options, and providing excellent value. Specific dishes like the chicken schnitzel are highlighted as delicious. The breakfast offerings are generally satisfactory, with a good selection, including options catering well to children. Some guests receive a complimentary continental breakfast, which is appreciated, though a few found it very basic or not what they expected, sometimes consisting of just a few cereal packets. While the restaurant atmosphere is often described as very nice, some experiences in the dining area have been less positive, such as a salad bar not being replenished or initial issues with table cleanliness. Overall, the convenience and quality of the on-site dining are significant advantages for guests.

Location & Accessibility
The hotel's convenient location is a major advantage for many guests, particularly due to its easy access from the main road and its proximity to various activities, appointments, and family. Guests appreciate being close to shopping and dining options, making it simple to explore the local area. The availability of ample parking, including spaces suitable for larger vehicles, is consistently highlighted as a significant benefit, with guests often able to park directly outside their rooms for added convenience. While the hotel's position on a main road can lead to some traffic noise, especially at night, many guests find this a minor trade-off for the overall accessibility. For those without a car, reaching the city center or beach areas via public transport might take a considerable amount of time, suggesting the location is best suited for guests with their own transportation.

Staff & Service
The hotel staff consistently receive high praise for their friendliness and helpful service. Guests frequently commend the receptionists for their welcoming demeanor and prompt assistance with inquiries. The check-in process is generally described as easy and efficient, contributing to a smooth start to the stay. Many reviews highlight the staff's attentiveness and willingness to accommodate requests, such as providing a porta cot, although there were isolated instances where requests were initially overlooked. While the majority of interactions are positive, there was an isolated comment regarding a barman's politeness, suggesting a need for consistent training. Housekeeping receives mixed feedback; while some guests report rooms being cleaned daily with beds made, others noted issues like bathrooms not being cleaned or blankets not being replaced, indicating some inconsistency in service quality. Overall, the attentiveness and positive attitude of the staff are a recurring highlight.

Additional Information
A significant point of feedback revolves around the security deposit policy, where a $200 bond is charged upon check-in and can take several days to be refunded, causing frustration for many guests. This policy is often seen as inconvenient, especially given the hotel's general pricing. Some guests noted issues with the initial booking process, where the presence of shared bathrooms was not clearly disclosed upfront, leading to unexpected additional costs for an en-suite. The hotel occasionally hosts quiz nights in its restaurant, which some guests found enjoyable. Another recurring concern is the presence of designated smoking areas near rooms, leading to smoke odors pervading non-smoking accommodations. Miscellaneous room details include the absence of a microwave in some rooms, a lack of dishwashing liquid or tea towels for crockery, and instances of only one mug being provided for two occupants, suggesting minor oversights in standard amenities.