Crowne Plaza Adelaide by IHG

This hotel offers a memorable stay, distinguished by its Level 10 rooftop area featuring a bar, restaurant, and pool, all providing stunning city and hills views. Guests consistently highlight the exceptional staff and service, the prime central location, and the cleanliness and comfort of the rooms. The breakfast is also a standout feature, praised for its quality and variety. This hotel is an excellent fit for sightseers and tourists due to its proximity to major attractions, business travelers seeking modern facilities, and families who appreciate the dedicated amenities for children. Couples can also enjoy a romantic urban escape. To enhance your experience, consider requesting a room on a higher floor for the best views, and be sure to indulge in the highly-rated breakfast.

Facilities & Amenities
The hotel provides a range of modern facilities designed to enhance guest comfort and convenience. The rooftop pool on Level 10 is a popular feature, offering impressive views, though some guests noted it could be cold or windy, and there are limited sun loungers. A well-equipped fitness center is available for guests to maintain their routines. The hotel offers free Wi-Fi, ensuring connectivity throughout the stay. Guests appreciate the inviting lounge area on Level 10, which serves as a comfortable space for relaxation or work, complete with power points. A convenient coffee shop is located on the ground floor for quick refreshments. While most guests found the elevators efficient, some experienced longer wait times during busy periods due to the unique setup of having two sets of lifts.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and modern decor of the rooms, often describing them as immaculate and well-presented. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful sleep, though a few guests found the beds too soft. Rooms are generally spacious, offering city views or Adelaide Hills views, enhancing the overall ambiance. The large bathrooms feature walk-in showers with good water pressure, and are stocked with complimentary toiletries in refillable dispensers. In-room amenities include a large TV with casting capabilities, a coffee machine with pods, a minibar, and a safe. While generally quiet, some guests occasionally noted noise from adjacent rooms or from city maintenance and emergency vehicles on lower floors.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent, amazing, and offering a wide variety of fresh and high-quality options. Guests particularly enjoy the omelette chef station, fresh juice station, and diverse selections including fruits, cold meats, cheeses, pancakes, and waffles, with a dedicated children's section. Most guests appreciate the barista-style coffee available. The in-house Japanese restaurant, Koomo, is highly recommended for its beautiful setting and delicious food. Room service is generally found to be prompt and tasty, though some guests noted it could be expensive, with limited late-night options or occasional issues with delivery. The Luna10 bar on Level 10 offers a good selection of beverages and snacks with great views, though some found cocktails to be overpriced or service inconsistent.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate being within walking distance of numerous attractions, including Rundle Mall, Rundle Street's vibrant dining and shopping precinct, the Botanic Gardens, and the Art Museum. Proximity to free trams provides easy access to other parts of the city, including the Adelaide Oval and the Convention Center. Parking is conveniently available next door in an adjacent car park, with some guests noting it can be expensive, though EV charging stations are a welcome feature. While the area is generally considered safe, some guests on lower floors occasionally experienced street noise from city activities or emergency vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, attentiveness, and professionalism. Guests frequently highlight the welcoming attitude of the team, from reception to housekeeping and restaurant staff. The check-in process is generally described as quick and efficient, with staff often going above and beyond, such as assisting with luggage or offering recommendations. While most experiences are positive, a few guests reported isolated incidents of rude receptionists or slow service at the bar. Housekeeping is generally thorough, though minor issues like missed bins or uncleaned glasses were occasionally noted. The staff's commitment to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel operates on a completely cashless policy. The main reception is uniquely located on Level 10, which can be a point of confusion for first-time visitors, though ground-floor concierge service is available. The pool area on Level 10, while offering great views, can be in the shade during the afternoon. For those who are members, the IHG Rewards program offers benefits such as room upgrades and late check-out, though some guests have reported inconsistencies in the application of these benefits. The hotel also demonstrates a green attitude through initiatives like refillable toiletry dispensers and the absence of plastic bin bags.