Comfort Inn Regal Park

The hotel is highly regarded for its prime location, offering unparalleled access to the vibrant O'Connell Street, renowned for its diverse dining and entertainment options. This makes it an excellent choice for sightseers eager to explore the city's attractions, business travelers seeking convenience, and families looking for an accessible base. Guests consistently highlight the friendly and helpful staff, the hotel's overall cleanliness, and the comfortable beds as key elements of a positive stay. The availability of secure, on-site parking is also a significant advantage. To enhance your experience, consider requesting a recently renovated room, as some older rooms are noted for being dated. Additionally, be aware that while the location is central, some rooms may experience noise from the nearby flight path, so earplugs could be beneficial for light sleepers.

Facilities & Amenities
The hotel offers convenient on-site parking, which is frequently praised for being both free and secure, providing peace of mind for guests traveling by car. While Wi-Fi is available, some guests noted issues with its reliability. The air conditioning receives mixed feedback, with some finding it effective and others reporting intermittent functionality or not being turned on prior to arrival. A notable point of disappointment for many guests is the pool, which is currently closed for renovations and has been empty for some time, contrary to some online images. Rooms generally lack an in-room microwave, though a communal one is available, albeit sometimes inaccessible. Guests also frequently mention a shortage of power points for charging devices and issues with the TV size and remote control. The absence of a lift means guests with mobility issues or heavy luggage may find the stairs challenging, making ground-floor requests advisable.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms as spotless, fresh, and well-maintained. However, feedback on room condition is mixed; while some rooms have undergone renovations and are described as modern and spacious, others are noted as dated, with issues like paint chips, worn toilet seats, and cracked shower glass. The comfortable beds are a highlight for many, ensuring a restful sleep, though some found the mattresses or pillows too soft. Noise levels are a significant concern for a number of guests, particularly due to the hotel's proximity to the flight path, leading to disturbances from overhead planes. Thin walls also contribute to noise from neighboring rooms and bathroom pipes. The bathroom condition is a frequent point of criticism, often described as tiny or dated, with common complaints about mould in grout, low water pressure, and problematic shower heads. Some rooms also lack basic amenities like shampoo or body wash.

Dining & Food Quality
The hotel's approach to breakfast primarily involves a continental breakfast box, which guests receive upon check-in to consume in their rooms. While convenient for some, many guests found this offering to be basic or smaller than expected, with a notable absence of hot food options. There were also instances where the breakfast packs were unavailable or not provided as expected, leading to disappointment. Despite the limited in-house dining, the hotel's location is a significant advantage for food enthusiasts. Guests consistently praise its excellent proximity to a vast array of restaurants, cafes, and eateries along O'Connell Street, all within easy walking distance. This allows guests to explore diverse culinary options independently, compensating for the hotel's modest breakfast provision.

Location & Accessibility
The hotel's central location is a major draw, placing guests within easy walking distance of numerous attractions and amenities. It is ideally situated near O'Connell Street, offering a wide selection of restaurants, cafes, and entertainment options, including a cinema. Its proximity to the city center, Adelaide Oval, and the entertainment center makes it highly convenient for various purposes, from leisure to medical appointments. Guests also appreciate the accessibility to public transport, with bus stops nearby, including the free city loop bus, providing easy connections to the wider city. The availability of on-site parking is a significant benefit, offering secure and convenient vehicle storage. While the location is excellent for exploring, guests with mobility challenges should be aware of the lack of a lift, which can make navigating stairs with luggage difficult.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness, helpfulness, and professionalism. Many guests highlight their hospitable demeanor and willingness to go "above and beyond" to assist with requests, such as changing rooms for age-related needs or accommodating early check-ins. The check-in process is generally described as easy and efficient, with convenient after-hours access provided via a pin code. Staff are also noted for being responsive to maintenance issues and for maintaining a high standard of housekeeping. However, some guests reported issues with communication, particularly regarding booking discrepancies or unexpected changes like the pool closure. Despite these minor communication gaps, the overall sentiment towards the staff and the quality of service provided remains overwhelmingly positive.

Additional Information
Feedback on value for money is mixed, with some guests finding the hotel to be a good value given its location and amenities, while others felt it was overpriced, especially considering the dated aspects of some rooms. There are recurring reports of booking discrepancies, particularly when booking through third-party sites, leading to initial confusion or issues with room allocation upon arrival. A frequent complaint is the significant noise intrusion from the flight path, as planes fly low overhead, and light pollution from car park security lighting and corridor lights that remain on all night, impacting sleep quality. The pin code access for rooms is generally appreciated for its convenience. Guests should also be aware that the hotel charges for late checkout and that there is a notable absence of outdoor seating and in-room microwaves.