Nightcap at Kawana Waters Hotel

The hotel offers a highly convenient stay, primarily distinguished by its direct access to a popular pub and restaurant with marina views, making it a vibrant hub for dining and entertainment. Its prime location adjacent to a major shopping center further enhances its appeal, placing guests within easy reach of retail and other amenities. This combination makes it an excellent choice for sightseers and explorers keen to access local attractions, as well as couples and friends looking for a lively atmosphere and convenient dining options. Business travelers also find it suitable for short stays due to its central position. Guests frequently commend the hotel's generally clean rooms and the consistently friendly and helpful staff. To maximize your experience, consider utilizing the complimentary drink vouchers and food discounts offered at the attached pub, and if sensitive to noise, it may be beneficial to request a room situated away from the main pub area or car park.

Facilities & Amenities
Guests find the hotel's facilities to be a mix of convenience and areas needing improvement. The outdoor pool is a notable feature, providing a pleasant area for relaxation, though several guests noted it appeared to need maintenance, with some describing it as dirty or lacking a grab rail for safe entry and exit. The pool also has early closing hours, which some found inconvenient. Parking is a frequently discussed topic; while available, it is often described as shared, uncovered, and at times difficult to find, particularly behind the adjacent Dan Murphy's. Some guests reported issues with low-hanging tree branches in the car park causing vehicle damage. In-room amenities are generally functional, with air conditioning providing comfort, though some units were noted for noise or needing cleaning. Many guests expressed a desire for a microwave in their rooms, which is not standard. Some rooms also feature a balcony or patio, adding to the comfort.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, feedback on room comfort is mixed. While many found the beds comfortable and conducive to a good night's sleep, others reported them as too soft, saggy, or unsupportive, with pillows sometimes being too firm. The shower and bathroom areas are a recurring point of concern, frequently described as very small, cramped, or tiny, making movement difficult. Issues such as low water pressure, lack of space for towels, and even mould or cracked tiles in the shower were mentioned. The carpet in rooms often drew negative comments, with numerous guests noting visible stains or a general need for replacement. Noise levels are a significant factor, with many guests experiencing disturbances from the adjacent pub, patrons walking past rooms, or even other guests, cars, and occasional fire alarms.

Dining & Food Quality
The attached restaurant and bar consistently receive high praise from guests, serving as a major highlight of their stay. Many commend the food quality, describing meals as delicious, excellent, and offering a wide choice of options. The atmosphere of the dining area, often overlooking the marina, is frequently mentioned as pleasant and relaxing. Guests appreciate the convenience of having room service available directly from the pub, noting its speed and efficiency. A significant bonus for guests is the provision of complimentary drink vouchers and discounted meal prices, which are widely appreciated and enhance the overall value of their stay. While the hotel does not offer a dedicated breakfast service, the on-site dining options provide ample choices for lunch and dinner, making it a convenient and enjoyable experience for most visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. It is situated within easy walking distance of numerous amenities, including a major shopping center, various food outlets, and the adjacent Dan Murphy's. Its proximity to the beach and Point Cartwright also makes it appealing for those looking to explore the local area. Guests appreciate being able to access everything they need without extensive travel. While parking is available on-site, its shared nature and lack of undercover spaces are noted. The hotel's position next to a lively pub and its general setting within a car park are frequently mentioned, impacting the overall ambiance for some, but its convenience for accessing local attractions remains a primary draw.

Staff & Service
The hotel staff consistently receive overwhelmingly positive feedback, with guests frequently commending their friendly, helpful, and accommodating demeanor. Many reviewers highlight the staff's willingness to go above and beyond, providing excellent service and making guests feel welcome. The check-in process generally receives mixed reviews; while some found it quick and easy, others reported issues with after-hours arrivals, noting that reception was sometimes closed or phone calls went unanswered, leading to delays. However, when staff were present, their efficiency and professionalism were appreciated. Housekeeping is noted for being responsive and maintaining cleanliness. Overall, the staff's commitment to providing a positive guest experience, from general assistance to specific requests like early check-in, is a recurring theme in reviews.

Additional Information
Guests should be aware that the property is often described as more of a motel-style accommodation rather than a traditional hotel, with a basic, no-frills offering. Several guests raised security concerns, particularly regarding the shared and unsecured car park, and in some apartment configurations, an unusual "secret door" that could potentially compromise privacy. Issues with the main room door not closing securely and a ripped "do not disturb" sign were also mentioned. A significant recurring issue involves online booking and payment processes, with some guests reporting accidental overcharges or difficulties with the hotel's preferred food ordering application, leading to frustrating disputes. Furthermore, the general appearance of the property, including visible rubbish in the car park and dated elements, was noted by some as not matching online photos.