Sanno Marracoonda Perth Airport Hotel

The hotel's most notable feature is its complimentary 24-hour airport shuttle service, which guests consistently highlight as incredibly convenient for early departures and late arrivals. This makes it an ideal choice for transit travelers and business travelers needing quick access to the airport. The hotel is also well-suited for solo travelers and families seeking a practical and comfortable stopover. Guests frequently praise the spacious and clean rooms, along with the friendly and helpful staff who contribute to a pleasant stay. Many appreciate the thoughtful inclusion of complimentary wine and snacks in the rooms. To ensure a smooth experience, it is advisable to confirm shuttle booking procedures directly with the hotel, as online systems can sometimes be unreliable, and consider requesting a room away from the main highway if sensitive to noise.

Facilities & Amenities
The hotel offers a range of practical facilities designed for convenience. Many guests appreciate the on-site swimming pool, though some note it may be unavailable during winter months or can be quite cool. A significant convenience is the on-site launderette, equipped with multiple washing machines and dryers, which is particularly useful for longer stays. Rooms often include a kitchenette, a refrigerator, and a hot pot, providing basic self-catering options. Most rooms feature a large television and effective air conditioning. While some rooms are described as dated, they are generally functional. However, some guests mention the absence of bedside cabinets or a couch in certain room types, despite ample space. The hotel provides free Wi-Fi and offers 24-hour reception. Parking is available, with the added convenience of being able to park directly outside many rooms. It is important to note that some rooms are located upstairs, and the property does not have elevators, which could be a consideration for guests with mobility issues.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many commending the comfortable beds and clean linens that ensure a restful night's sleep. The bathrooms are often described as clean and functional, with good shower pressure, though some are noted as dated and in need of renovation, with occasional reports of dirty grout or cobwebs. A recurring concern for some guests is noise, stemming from traffic on the nearby highway, aircraft noise, or sounds from other guests and gravel paths. While most rooms are quiet, light sleepers might be affected. Some reviews mention issues with the air conditioning not working or a general stale air smell upon entry. Isolated reports of bugs and stained or threadbare carpets are also present. Additionally, some guests found the lighting in rooms to be unwelcoming or the exterior areas poorly lit, and a few noted issues with doors being hard to shut or having only a single lock.

Dining & Food Quality
The hotel features an on-site restaurant that receives mixed but generally positive feedback for its food quality. Many guests praise the delicious and tasty meals, with some highlighting specific dishes like roast meals or poached eggs on avocado toast. The breakfast offerings are often considered good value with a decent selection, though some guests find the set menus to be overly large and lacking lighter options. The restaurant atmosphere is described by some as a bit like a "camp mess" or "cafeteria," while others find it a pleasant setting. Room service is available and offers a good menu. However, some guests express disappointment with the restaurant hours, noting it closes relatively early and does not offer 24-hour room service, which can be inconvenient for late arrivals. The bar on site is appreciated, though some wish for a wider variety of beer options. There are isolated reports of specific food issues, such as scrambled eggs being oily or chicken parmigiana being burnt.

Location & Accessibility
The hotel's location is consistently lauded for its proximity to the airport, making it exceptionally convenient for travelers. A standout feature is the free airport shuttle service, which operates frequently and is highly praised for its efficiency and punctuality, though some guests report difficulties with online booking or waiting times during peak hours. The hotel is also within walking distance of a train station and a bus stop, providing easy access to central Perth and other areas. Additionally, guests appreciate its closeness to a shopping mall, a DFO, and a supermarket, offering convenient options for necessities and leisure. While the location is excellent, some guests note that the hotel's entrance can be difficult to find, especially at night. The property features gravel paths to some rooms, which can be challenging when navigating with luggage. Parking is readily available, often directly outside the rooms, adding to the convenience for those with vehicles.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in and check-out processes, which are available 24 hours a day. The airport shuttle service drivers are often highlighted for their professionalism and informative nature, contributing to a smooth transfer experience. Many guests report that staff go "above and beyond" to accommodate requests, such as assisting with room changes or providing solutions for booking issues. However, some guests have reported isolated instances of rude staff, particularly concerning shuttle wait times or specific reception interactions, and a few mention a lack of luggage assistance to rooms. Despite these few negative experiences, the overwhelming majority of feedback emphasizes the staff's dedication to providing excellent customer service and their willingness to assist with various needs, including offering room upgrades when available.

Additional Information
The hotel provides a thoughtful welcome package in rooms, typically including complimentary wine, bottled water, and snacks, which is a much-appreciated gesture by many guests. However, some guests express disappointment that the complimentary water supply is limited to just two bottles for multi-night stays, requiring additional purchases. A few guests have reported issues with receipts not being emailed or their bookings not being found in the system, leading to administrative inconveniences. The standard checkout time of 10 am is noted by some as being earlier than typical, which can be a factor for those planning a more relaxed departure. There are occasional mentions of crickets being present in rooms and mosquitos on the property, which can be a minor nuisance. Some guests have also experienced issues with air conditioning maintenance not being readily available. The property's layout, described as a "complex of apartments" or "motel-style," means some rooms are quite remote, and navigating gravel roads with luggage can be challenging.