Criterion Hotel Perth

The hotel's most notable feature is its excellent central location, making it an ideal base for exploring the city. Guests frequently highlight its convenience for accessing major attractions and public transport. While many acknowledge the hotel's dated appearance and the need for significant renovation, a considerable number of reviews still praise its cleanliness and the helpfulness of the staff. The hotel is particularly well-suited for budget travelers seeking affordable accommodation without compromising on location, as well as sightseers who wish to explore the city on foot. Families and solo travelers also find it a practical choice due to its secure environment and proximity to amenities. To ensure a comfortable stay, guests should manage their expectations regarding the hotel's age and be aware of the security bond required upon check-in.

Facilities & Amenities
The hotel provides essential in-room amenities such as a kettle for tea and coffee, a mini-fridge, and a television, which many guests find convenient for a basic stay. However, feedback on Wi-Fi connectivity is mixed; while some report it working adequately, many guests experience issues with slow speeds, frequent disconnections, or a complete lack of signal in their rooms, often requiring them to use the lobby for reliable internet access. The air conditioning generally receives positive comments for its effectiveness, though a few guests noted it was not always functional. It is important to note that the hotel does not feature a restaurant, bar, or gym, as these facilities are either closed or unavailable. The hotel maintains good security with locked entrances and key card access, which contributes to a sense of safety for guests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean, with fresh linen and towels provided, and find the beds comfortable for a good night's sleep. However, a significant number of reviews highlight concerns about the hotel's overall condition, noting worn carpets, peeling paint, and a general dated appearance throughout the rooms and common areas. Some guests reported issues with mold and stains in various parts of the room. Noise levels are a recurring concern, with many guests experiencing disturbances from adjacent rooms, corridors, or external street noise, which can impact sleep quality. While some bathrooms are described as spacious and clean, others mention issues with slippery tiles, dripping taps, or inconsistent hot water pressure. Many rooms feature small windows, some frosted or unable to open, limiting natural light and fresh air.

Location & Accessibility
The hotel's central location is consistently lauded as its strongest asset, placing guests within easy walking distance of numerous city attractions. It offers excellent accessibility to major shopping malls like Hay Street and Murray Street, as well as being a short stroll from the train station and ferry terminals for destinations like Rottnest Island. Guests appreciate the convenience of nearby public transport options, including the Red Cat bus service. While parking is available, guests should be aware that it can be expensive. Most guests find the immediate vicinity convenient and safe for daytime exploration, though some reviews mention the presence of homeless individuals or "dodgy areas" nearby, particularly after dark, advising caution for solo travelers or those out late.

Staff & Service
The staff at the hotel receive mixed but generally positive feedback, with many guests commending their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in and check-out processes, as well as the convenience of luggage storage for early arrivals or late departures. Housekeeping services are generally appreciated for providing daily fresh towels and maintaining room cleanliness, though some guests noted a lack of service on weekends. While many interactions are positive, a few guests reported instances of staff being perceived as less welcoming, robotic, or impatient, particularly concerning inquiries about the security bond. Overall, the staff's willingness to assist with requests and provide information contributes positively to the guest experience.

Additional Information
A significant point of feedback for guests is the $250 security bond required upon check-in. Many reviews express frustration that this bond is often debited from accounts rather than being a temporary hold, and that its refund can take several days, sometimes without prior notification, leading to unexpected financial holds. Guests frequently mention that the online photos of the hotel are often misleading and do not accurately reflect the current, more dated condition of the property, leading to unmet expectations upon arrival. Some guests also reported issues with a late check-out fee being applied for even minor delays, which can be an unexpected charge. While the hotel does not offer in-house dining, its proximity to a supermarket and numerous eateries is a notable convenience, allowing guests to easily access food and supplies.