Crowne Plaza Perth By Ihg

This hotel offers a memorable stay, particularly for its stunning views of the Swan River from many of its rooms, making it a signature feature. Its prime location near the city center and various attractions is consistently highlighted, appealing to sightseers and business travelers seeking convenience. The hotel is also well-suited for couples looking for a picturesque getaway and families who appreciate spacious accommodations and amenities like the pool and complimentary laundry facilities. Guests frequently commend the friendly staff, comfortable beds, and overall cleanliness. To enhance your experience, consider booking parking in advance due to limited on-site availability, and if possible, request a higher floor for the best river vistas.

Facilities & Amenities
The hotel features an inviting outdoor pool with beautiful river views, though some guests note it can be too cold for swimming and lacks sufficient shade. A fitness center is available, described as small with basic equipment, and its access sometimes requires passing through the gym area. Many guests appreciate the convenience of the free guest laundry facility, which is a significant benefit. While the hotel provides Wi-Fi, some reviews indicate it can be unstable or slow. Room entertainment includes a TV with standard channels, but it lacks Smart TV capabilities for streaming services like Netflix. The hotel's overall condition is frequently described as dated or tired, suggesting a need for refurbishment, though it is generally well-maintained.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and tidy, with many praising the exceptional comfort of the beds which ensure a restful sleep. Rooms are typically spacious, offering ample living area. However, feedback on bathrooms is mixed, with many describing them as dated and some mentioning issues like discolored water or a shower over bath setup that can be inconvenient, especially for older guests. Noise levels are a recurring concern for some, with reports of street noise (particularly on lower floors), sounds from neighboring rooms through interconnecting doors, and occasional AC noise or pipe sounds. The effectiveness of the air conditioning can be inconsistent, with some guests reporting difficulty in controlling room temperature.

Dining & Food Quality
The hotel's breakfast receives mixed feedback; while many appreciate the variety of options, including cooked items, fresh fruit, and pastries, some guests find the hot food to be cold or the selection limited, especially during busy periods. The restaurant, Gusti, offers a pleasant atmosphere with an outdoor terrace. Food quality at the restaurant is varied, with some guests highly recommending specific dishes like the Parmigiana di Pollo or seafood platters, while others express disappointment with the quality or portion sizes of certain items. Room service is available, but some reviews mention issues with cold food, missing items, slow delivery, or a limited menu.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests can easily walk to popular attractions such as the Perth Mint, Elizabeth Quay, and the main city center, as well as access public transport options like the CAT bus and Hop-on/off bus stops. The proximity to Langley Park and the Swan River is also a major draw, offering pleasant walking paths. However, parking is a significant point of contention; on-site parking is very limited and expensive, often requiring pre-booking through a separate app that is not always clearly communicated. Many guests resort to street parking, which can be challenging to find and manage.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the exceptional customer service provided by the reception team and restaurant staff, often describing them as going "above and beyond" to assist with requests. The check-in and check-out processes are generally reported as quick and efficient. While most interactions are positive, some guests have experienced mixed responsiveness to issues such as air conditioning problems, water quality concerns, or key card malfunctions. Overall, the staff's commitment to providing a welcoming and supportive environment is a frequently mentioned positive aspect of the guest experience.

Additional Information
Guests should be aware that the hotel operates on a cashless payment system and applies a credit card surcharge. There are ongoing or planned renovations that some guests have noted, which can occasionally lead to noise disturbances. A common point of feedback is the absence of complimentary bottled water in rooms, which must be requested. Some guests have experienced frequent issues with key cards demagnetizing, requiring multiple replacements. Additionally, the hotel's location near Langley Park means that large outdoor events, such as concerts or fireworks displays, can generate significant noise that impacts guest rooms.