Crown Metropol Perth

The hotel is a vibrant destination, distinguished by its integrated entertainment complex that offers a wide array of dining, leisure, and gaming options, making it a memorable choice for guests. Its appeal extends to various traveler types, including families who appreciate the dedicated children's facilities and spacious accommodations, as well as couples and adults seeking a lively getaway with diverse entertainment. Staycationers also find it an ideal retreat. While many guests commend the hotel's overall cleanliness and the comfort of its beds, some note that certain areas and rooms could benefit from updates. To enhance your stay, it is advisable to inquire about room locations away from the main lobby to minimize noise, and to confirm specific pool operating hours and temperatures, especially for families.

Facilities & Amenities
The hotel offers an impressive array of facilities designed to cater to diverse guest needs. The pool area is a significant draw, particularly for families, featuring slides and ample sun lounges, though many guests consistently report the water in the main outdoor pool to be quite cold, and slide operating hours can be limited. A well-equipped fitness center is available for guests to maintain their routines. While Wi-Fi is generally accessible, some guests have noted issues with connectivity. The mini-bar is present in rooms, but guests frequently express disappointment over the lack of complimentary water and the high cost of items. The kids' play area provides a dedicated space for younger guests, contributing to the hotel's family-friendly appeal.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests consistently praise the comfortable beds and spacious rooms, often highlighting the large bathrooms which sometimes include a bathtub. However, a recurring theme is the need for room updates, with some guests reporting cracked sinks, peeling wallpaper, and stained carpets. Noise levels can be an issue, particularly from the lobby/atrium area or neighboring rooms, due to perceived poor soundproofing. While views are often appreciated, some rooms overlook car parks. Issues with air conditioning temperature control and older TVs with expensive movie options are also noted. The absence of USB ports in rooms is a minor inconvenience for some.

Dining & Food Quality
The hotel offers a wide variety of restaurants and dining options, which is a significant positive for many guests. The buffet breakfast, particularly at The Atrium, receives mixed reviews; while some find it outstanding with extensive choices, others describe it as expensive, with inconsistent food quality (e.g., cold bacon, chewy items) and issues with coffee service. Room service is available, with guests noting varying quality and often high costs, and some reporting limited options or slow delivery. Specific restaurants like Rockpool, Bistro Guillaume, and 88 Noodle Bar are mentioned for their offerings. The convenience of having numerous dining choices within the complex is widely appreciated, catering to different tastes and preferences.

Location & Accessibility
The hotel boasts a highly convenient location within an expansive entertainment complex, offering direct access to a casino, theatre, and a multitude of restaurants. Its proximity to Optus Stadium and the Swan River makes it ideal for event-goers and those seeking scenic walks. While not in the central business district, the hotel is well-connected, with options for public transport including a shuttle bus to the train station, and easy access via ride-sharing services. Parking is available, including valet service, which is often praised for its efficiency, though guests frequently comment on the high cost of both valet and self-parking options. The integrated nature of the complex means many attractions are within walking distance.

Staff & Service
The staff at the hotel receive mixed but generally positive feedback. Many guests commend the friendly staff, highlighting their helpfulness and professionalism, particularly the valet service and some concierge members. However, the check-in process is frequently described as lengthy, with long queues and slow service, leading to frustration for some arrivals. Housekeeping is a common point of contention, as rooms are typically serviced only every three days unless specifically requested, and some guests report issues with the quality of cleaning or replenishment of amenities. While some staff are noted for their attentiveness and willingness to resolve issues, others are perceived as unhelpful or lacking in customer service, particularly at the front desk.

Additional Information
Guests should be aware of several specific hotel policies and features. A bond or deposit is required upon check-in, with some guests expressing concern over the time taken for refunds. The hotel implements various surcharges, including for Sunday stays and card payments. A frequently mentioned point is the absence of complimentary water in rooms, a departure from expectations for a hotel of this caliber. Room servicing is typically provided only every three days, requiring guests to actively request daily housekeeping. Furthermore, specific slide hours at the pool, often limited to weekends, can be a disappointment for families. Guests participating in the rewards program may experience inconsistencies with benefits or point accrual.