Crown Towers Perth

This hotel offers a truly luxurious experience, highlighted by its stunning views of the Swan River and city skyline, and its exceptional resort-style pool area. It is an ideal destination for couples seeking a romantic getaway, families looking for a fun and comfortable stay with kid-friendly amenities, and sightseers who appreciate being close to major attractions. Guests consistently praise the hotel's overall cleanliness, the comfort of its accommodations, and the generally attentive service from staff. To make the most of your visit, consider requesting a room with a river view for breathtaking panoramas, and be aware that while valet parking is convenient, it can be quite expensive.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with the pool area being a standout feature, offering multiple options including heated pools, family-friendly sections, and adult-only areas, along with the option to rent cabanas. Guests also appreciate the well-equipped fitness center and the serene spa for relaxation, though some note that spa availability can be limited. In-room technology, such as iPad controls for lighting and curtains, and televisions in bathrooms, adds a modern touch, although some guests experienced occasional malfunctions with these systems. The hotel also provides free Wi-Fi, and convenient access to a casino and theatre within the complex.

Cleanliness & Room Comfort
Guests consistently describe the rooms as spacious, luxurious, and well-appointed, with many highlighting the comfortable beds and high-quality linens that ensure a restful sleep. The large bathrooms, often featuring soaking tubs and rainfall showers, contribute to a spa-like experience. While most reviews praise the overall cleanliness, some guests noted minor issues such as dust, marks on surfaces, or dirty windows. Occasional maintenance concerns, including malfunctioning lights, inconsistent air conditioning, or leaking toilets, were reported by a few. Some guests also mentioned experiencing noise from neighboring rooms, impacting their tranquility.

Dining & Food Quality
The Epicurean buffet breakfast receives widespread acclaim for its extensive variety and delicious food options, with many guests praising the generous portions, though some found certain items to be cold. In-room dining is generally well-regarded for its massive portions, but feedback on the overall food quality can be mixed. The hotel offers a diverse selection of restaurants and bars within the complex, providing various dining experiences. While the food at these venues is often described as good, some guests found it to be expensive, and a few reported slow service or issues with drink quality at the bars.

Location & Accessibility
The hotel's location is highly valued for its proximity to the Swan River, offering stunning views and opportunities for riverside walks. It is conveniently situated near the Optus Stadium and the casino, making it ideal for entertainment. While not directly in the city center, guests find it accessible, with options like the CAT bus providing connections to downtown. Parking is available, including valet service, which is appreciated for its convenience, especially for those attending events. Guests with a disability sticker or card may receive a discount on parking, though some noted challenges with car retrieval or the overall cost.

Staff & Service
The staff are frequently commended for being friendly, helpful, attentive, and professional, with many guests highlighting their efforts to make stays special, particularly for anniversaries or birthdays. However, the check-in process can sometimes be slow, leading to long queues, and a few guests reported unprofessional interactions at the front desk or bars. While housekeeping is generally good, some guests experienced inconsistencies, such as rooms not being serviced or issues with amenities not being replenished. Valet service is often praised for its efficiency, though some guests encountered delays or difficulties when retrieving their vehicles.

Additional Information
A recurring theme in guest feedback is the hotel's overbooking policy, which has unfortunately led to some guests being turned away upon arrival, causing significant inconvenience and disappointment, especially for those on special occasions. Another common issue noted by guests is the practice of reserving pool lounges early in the morning, which can make it challenging for others to find available seating, despite hotel signage discouraging this behavior. Furthermore, some guests found the in-room technology, such as the entertainment systems, to be somewhat dated, lacking modern streaming capabilities expected in a luxury establishment.