Ingot Hotel Perth, an Ascend Collection Hotel

This hotel is a popular choice for its exceptional free airport shuttle service and close proximity to the airport, making it an ideal stopover for transit travelers and those with early flights. Guests consistently highlight the hotel's remarkable cleanliness, the spacious rooms, and the overall comfort of the accommodations. The friendly and helpful staff also receive frequent praise for their attentive service. For business travelers, the hotel offers convenient facilities, while families appreciate the larger rooms and engaging staff interactions. Road trippers and those traveling by car benefit significantly from the secure and ample parking. To ensure a smooth experience, guests are advised to book the airport shuttle in advance and be aware of the breakfast hours.

Facilities & Amenities
The hotel offers a range of well-regarded facilities for guest enjoyment and convenience. The swimming pool is a good size, though some guests noted it could be chilly as it is not heated, while the adjacent spa or hot tub is consistently praised for being warm and relaxing. A well-equipped gym or fitness center is available for workouts. Guests appreciate the reliable free Wi-Fi throughout the property. For longer stays or family needs, laundry facilities, including a washer-dryer in some family rooms, are a welcome addition. The secure parking is a significant advantage, providing peace of mind with its gated access and ample space. An on-site bar offers a lively atmosphere, and a separate cafe provides options for coffee and snacks outside of main meal times. The hotel also features excellent conference facilities, making it suitable for events.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its outstanding cleanliness, describing rooms as spotless, very clean, and well-maintained with a modern, new appearance. The comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep, though some found the sofa beds less comfortable. Rooms are notably spacious, offering ample room to relax, and the large bathrooms with great showers and quality toiletries are much appreciated. Many rooms include bottled water and coffee/tea making facilities. While most guests found the rooms quiet, some noted occasional plane noise in the early morning or internal door banging from other guests. A few ground-floor rooms experienced foyer music starting early. Some minor issues like dust or a single mention of a stain were noted, but overall, the comfort and cleanliness are highly rated.

Dining & Food Quality
The hotel provides various dining options that generally receive positive feedback. The breakfast is often described as great, offering a good selection and value for money, with a substantial buffet. However, some guests found the breakfast to be average or noted issues with specific items like dry scrambled eggs or overcooked bacon. The on-site restaurant and bar are considered a bonus, offering good food with generous servings. The Eyre restaurant is particularly praised for its value and quality, with steak receiving high recommendations. Room service is also available and is noted for being prompt and reasonably priced. While the overall food quality is good, a few guests experienced cold meals or limited variety. The dining atmosphere in the restaurant can sometimes be noisy due to staff activities or other guests.

Location & Accessibility
The hotel's airport proximity is its most significant advantage, being just a short, convenient drive, typically around 10 minutes, from the airport terminals. This makes it an ideal choice for travelers with early departures or late arrivals. The free airport shuttle service is a highly valued amenity, consistently described as excellent, convenient, and a lifesaver, though some guests experienced wait times or found booking slots challenging. While the hotel is not in a bustling city center, its central location provides easy access to major highways and events near the city. For those without a car, a bus route offers cheap transport to the CBD. Nearby eateries are available within walking distance, including an IGA supermarket and fast-food options, though some guests felt the immediate surroundings were somewhat isolated. The secure parking is a major draw, offering peace of mind for guests traveling with vehicles.

Staff & Service
The hotel's staff consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight the welcoming nature of the reception team and their efficiency during the quick check-in and smooth check-out processes. Many reviews commend individual staff members for going above and beyond, providing excellent customer service and making guests feel like royalty. The housekeeping team is noted for being efficient and maintaining the rooms to a high standard. Staff are generally willing to assist with requests, such as luggage assistance. While most interactions are positive, some guests experienced a lack of empathy regarding specific issues like late checkout requests or shuttle wait times, and a few noted minor oversights in room servicing. Overall, the staff's commitment to providing a positive experience is a recurring theme.

Additional Information
Guests should be aware of a rigid checkout policy at 10 AM, which some leisure travelers found inflexible, especially given later check-in times. Certain rooms, particularly on the ground floor, may experience noise disturbances from internal door banging or early morning foyer music, which can impact sleep. Travelers requiring accessible rooms should note potential accessibility challenges with heavy room doors and high coat racks. The hotel's water policy requires payment for additional bottled water beyond the initial two provided. Furthermore, the pool closing time means the swimming pool and hot tub cannot be used after dark. There is no ATM on site, and the in-room televisions do not offer streaming apps like Netflix.